On-Site End-User IT Support Technician - DeskSide L2

TechDigital Group; Warsaw (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

Cognizant Deskside Level 2 Support Technicians provide on-site for the desktop environment including responsibility for deployment of End User devices including Desktops/Laptops/Mobile and other devices and may assist other technicians in higher complexity tasks and IT projects.

The Level 2 technician reports to a Team Leader or Regional Service Manager, and may need to work long distances and lift up to 50 lbs.

Qualifications

• Must have strong troubleshooting skills across multiple technologies.
• Provide Level 2 technical assistance for end-user devices.
• Analyze, resolve, respond to, and document end-user inquiries.
• Coordinate hardware warranty repair with vendors.

Responsibilities

• Provide on-site deskside support for desktops, laptops, mobile devices.
• Support a large automotive manufacturer across facilities including manufacturing and logistics.
• Walk long distances during shifts and lift up to 50 lbs as needed.
• May work 1st–3rd shifts and occasional on-call rotations.

Skills

Troubleshooting (multi-tech)

Deskside support

End user device support

Documentation & knowledge base

Vendor coordination

Tools

ServiceNow

Job description

Cognizant Deskside Level 2 Support Technicians provide on-site for the desktop environment including responsibility for deployment of End User devices including Desktops/Laptops/Mobile and other devices and may assist other technicians in higher complexity tasks and IT projects.

The Level 2 technician reports to a Team Leader or Regional Service Manager, and may need to work long distances and lift up to 50 lbs.