Level 1 Desktop Support Technician - 158920

Atrium; Tampa (FL); On-site; USD 34,440 - 41,328; Full time

Benefits offered by this job

Atrium Care Package (healthcare plans, discounts, paid time off)

Job summary

A leading entertainment services company in Tampa is seeking a Level 1 Desktop Support Technician. This role involves onsite support for hardware, software, and network devices during events and in offices. Candidates should have 3-5 years of desktop support experience, proficiency with Microsoft Intune, and a Bachelor's degree or relevant IT certification. The position offers competitive pay at $25/hr - $30/hr and is a contract to hire role.

Qualifications

• 3 - 5 years of experience in desktop support or a related field.
• Proficiency with Microsoft Intune and ticketing systems.
• Hands-on experience with Office 365.
• Advanced knowledge of Windows OS.

Responsibilities

• Provide exceptional technical assistance for Windows desktops and laptops.
• Diagnose and troubleshoot hardware, software, and network problems.
• Work on desktop imaging and patching processes.
• Administer Azure Active Directory and user account provisioning.
• Coordinate desktop support initiatives including hardware refreshes.
• Document and maintain procedures in the knowledge base.

Skills

Desktop support experience

Proficiency with Microsoft Intune

Hands-on experience with Office 365

Advanced knowledge of Windows OS

Strong problem-solving skills

Strong communication skills

Education

Bachelor's degree in IT or related field

Certification in IT (A+ or Network+)

Job description

About Atrium

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What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.

Client Overview

Our client is an exciting entertainment services company in Tampa, FL. They are looking to add a Level 1 Desktop Support Technician to their team.

Salary/Hourly Rate

$25/hr - $30/hr

Position Overview

The Level 1 Desktop Support Technician will work part of a team onsite at all large events and offices, supporting all hardware, software, and network devices for in-office employees and temporary event staff as needed. This is a fully onsite role that is contract to hire.

Responsibilities

• Provide exceptional technical assistance for Windows desktops, laptops, mobile devices, and peripherals.
• Diagnose and troubleshoot hardware, software, and network problems promptly and professionally.
• Work on desktop imaging, deployment, and patching processes through Microsoft Intune and Ninja One platforms.
• Administer and manage Azure Active Directory, Group Policy, and user account provisioning.
• Lead and coordinate desktop support initiatives, including hardware refreshes and software deployments.
• Document and maintain procedures, solutions, and best practices in the internal knowledge base.
• Install, relocate, configure, and customize workstations for temporary employees during events.

Required Experience / Skills

• 3 - 5 years of experience in desktop support or a related field.
• Proficiency with Microsoft Intune and ticketing systems.
• Hands‑on experience with Office 365.
• Advanced knowledge of Windows OS.
• Strong problem‑solving and communication skills.

Education Requirements

• Bachelor's degree in a related field or certification in IT (A+ or Network+) is required.

Benefits

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

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As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.

EOE/M/F/D/V/SO

Position ID: 158920