Desktop Technician

Apex Systems; Cincinnati (OH); On-site; USD 52,349,000 - 71,635,000; Part time

Job summary

Everforth Apex Systems is seeking a Desktop Technician to join their IT Support team in Cincinnati, OH. This hands-on role focuses on end-user hardware/software troubleshooting and maintaining smooth desktop computing experiences.

You will configure and image desktops, assist via Help Desk channels, manage tickets, and document solutions while collaborating with cross-functional IT teams. This contract role offers weekday hours, potential for extension, and exposure to ServiceNow ticketing and

Qualifications

• Experience with a ticketing system (ServiceNow) and handling end-user inquiries.
• Strong desktop/laptop/printer troubleshooting and peripheral support.
• Good knowledge of Windows OS and basic networking concepts.
• Customer-facing technical support experience in a professional setting.
• Excellent communication and customer service skills.
• Ability to work independently and collaborate with IT teams.

Responsibilities

• Configure, image, and deploy desktops, laptops, and end-user devices.
• Provide support through the IT Help Desk via phone, chat, and in-person.
• Troubleshoot hardware, software, printer, and network issues.
• Manage and resolve tickets using ServiceNow or similar system.
• Install, configure, and maintain desktop applications and peripherals.
• Escalate complex issues to appropriate IT teams.
• Perform routine maintenance, upgrades, and equipment replacements.
• Document solutions and contribute to IT knowledge base.
• Assist users with questions and basic training as needed.
• Maintain service levels and manage ticket queues.

Skills

Ticketing system experience (ServiceSo

Education

Associate degree in IT or related field

CompTIA A+ or Microsoft desktop support certs

Tools

ServiceNow

Remote support tools

Job description

Job#: 3054322

Desktop Technician

Cincinnati, OH (Onsite 5 Days/Week)

3-Month Contract (Potential for Extension, Not Guaranteed)

Shift: Mon - Fri (8am - 5pm), potential to work some OT.

About The Opportunity

Our client is seeking a Desktop Technician to join their IT Support team in Cincinnati, OH. This is a hands‑on desktop support role focused on providing technical assistance to end users, troubleshooting hardware and software issues, and ensuring a smooth desktop computing experience across the organization.

This position is ideal for someone who enjoys solving technical problems, working directly with users, and supporting a fast‑paced IT environment.

What You'll Be Doing

• Configure, image, and deploy desktops, laptops, and other end‑user devices
• Provide support through the IT Help Desk via phone, chat, and in‑person interactions
• Troubleshoot hardware, software, printer, and network connectivity issues
• Manage and resolve support tickets using ServiceNow or a similar ticketing system
• Install, configure, and maintain desktop applications and peripherals
• Escalate complex technical issues to appropriate IT teams when necessary
• Perform routine system maintenance, upgrades, and equipment replacements
• Document solutions and contribute to IT knowledge base articles
• Support users with technology questions and provide basic training when needed
• Maintain service levels and effectively manage assigned ticket queues

Required Qualifications

• Experience working with a ticketing system such as ServiceNow
• Strong troubleshooting experience with desktops, laptops, printers, and peripherals
• Knowledge of Windows operating systems and basic networking concepts
• Experience providing customer‑facing technical support in a professional environment
• Strong communication and customer service skills
• Ability to work independently and collaborate with cross‑functional IT teams

Preferred Qualifications

• Experience supporting macOS environments
• Familiarity with Active Directory
• Experience with remote support tools and device imaging solutions
• Associate degree in Information Technology, Computer Science, or related field
• CompTIA A+ or Microsoft desktop support certifications

Benefits Overview

• Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.
• We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.
• Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan).
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure.
• Certification discounts and other perks to associations that include CompTIA and IIBA.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

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4400 Cox Road

Suite 200

Glen Allen, Virginia 23060

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