IT Service Delivery Technician II

Aleron; Plymouth (MN); On-site; USD 45,000 - 47,000; Part time

Benefits offered by this job

Team-driven culture

Growth opportunities

People-first environment

Global workforce solutions leader

Job summary

Aleron is seeking an IT Service Delivery Technician II to support and maintain IT hardware and software in Plymouth, MN. The temporary role supports desktops, laptops, printers, mobile devices, phones and client software for local and remote associates, with a flexible 7:00am–5:00pm schedule within the range.

You will build, configure and deploy equipment, troubleshoot, provide training, create knowledge base content, and ensure regulatory compliance.

Qualifications

• Associates degree and 1+ year IT support experience.
• Experience with Windows 10/11, M365 and AD user management.
• Experience configuring/desploying desktops and laptops, printers and phones.

Responsibilities

• Provide in-person, phone and email IT support to local and remote associates.
• Build, configure and deploy desktops, laptops and peripherals.
• Troubleshoot issues using SOPs and document solutions.
• Offer guidance and training to internal staff; maintain knowledge base.
• Support safety, quality and regulatory requirements (QMS, FDA).
• Assist other IT functions as needed and cover local sites.

Skills

Windows 10/11

M365

Active Directory

Printer management

Networking basics

Cisco IP phones

Teams or similar

Remote troubleshooting

Hardware deployment

Education

Associates Degree

Tools

Active Directory

M365 Admin

Job description

Description

Job Title: IT Service Delivery Technician II

Location: Plymouth, MN

Employment Type: Temporary

Industry: Medical Device Development

Compensation: $33-34/hour

Schedule: 7:00am-5:00pm, flexible start/end time within range.

About the Opportunity

The primary purpose of this position is to support and maintain all IT hardware and software; including desktops, laptops, printers, mobile devices, phones, peripherals and client software. Provides direct support to office, manufacturing and engineering environments in person, over the phone and via e-mail to local and remote Associates. Participates in the development of IT support processes, tools and documentation for company.

Why You'll Love Working Here

• Supportive, team-driven culture that values collaboration, transparency, and accountability
• Opportunity to grow your career with a global workforce solutions leader serving multiple industries
• People-first environment that encourages employees to bring their authentic selves to work
• Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates

Why This Opportunity is Exciting

This role offers the chance to join a company that prioritizes both people and performance-where your contributions directly impact client success while giving you room to grow and develop professionally.

Sound like a good fit?

What You'll Do

• Adheres to all safety, environmental, security and quality requirements including, but not limited to: Quality Management Systems (QMS), Safety, Environmental and Security Management Systems, U.S. Food and Drug Administration (FDA) regulations, company policies and operating procedures, and other regulatory requirements.
• Provides support for client computing hardware and software.
• Builds, configures and deploys desktops, laptops and related peripherals
• Troubleshoots and resolves issues by utilizing Standard Operating Procedures
• Provides technical guidance and training to internal associates
• Provides outstanding service to our Associates and always exceed their expectations.
• Follows redeployment and disposal processes.
• Participates in ensuring that customer requests via the ticketing system are managed to closure.
• Delivers results in support of achieving the organization's Service Level Agreements and high customer satisfaction ratings.
• Participates in Knowledge Management activities by creating internal documentation and self-help articles in the knowledge base for use by IT Service Desk and Associates.
• May provide assistance to other IT functions such as performing server installations, back-ups, networking & telecom support and implementations, software patch deployments, etc.
• Provides support and backup coverage for other local site support teams as needed.

Job Requirements

What You'll Bring

• Associates Degree
• Minimum of 1+ years of experience with:
  • Windows 10 & 11, M365
  • Windows 11 Imaging desktop and laptops
  • User and computer object management in Active Directory
  • Network printers and multi-function devices
  • Client-side networking and troubleshooting
  • Cisco IP desk phones and voicemail
  • Teams or similar web conferencing systems
  • Troubleshooting and resolving problems remotely
  • Experience with any of the following is valuable:
    • Current Mac hardware and OS X support
    • Engineering Design Tools: CAD, Solidworks, etc.
    • ERP and manufacturing

What Sets You Apart

• Strong interpersonal skills
• Communicate effectively with people at all levels of the organization and have experience creating polished, comprehensive documentation.
• Practiced, logical approach to technical problem solving.
• Capable and willing to adapt to rapid changes.
• Ability to work from a ticket queue, prioritize well and manage time.
• Work effectively with local and remote team members.
• Communicate effectively with people of different backgrounds and levels of technical capability.
• Positive, customer support- focused attitude.

Additional Information

• MVR Required - Ability to travel locally between sites, as needed.

After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit.

The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part? They are available 24/7, so you can connect whenever it's convenient for you.

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Acara Solutions and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Website Privacy Policy | Acara

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.