Lending Solutions Specialist – Incentive-Eligible

Mariner Finance; Manheim Township (PA); On-site; USD 37,000 - 42,000; Full time

Job summary

Mariner Finance is seeking a customer-focused associate to deliver exceptional service and sales support at our Pennsylvania branch. You will process loan applications, analyze financial information, and promote a range of products to meet customer needs.

The role emphasizes strong communication, reliability, and the ability to work in a fast-paced environment with occasional additional duties as required by the branch.

Qualifications

• 1+ year of experience in a customer service or sales position.
• High school diploma or equivalent.
• Reliable transportation.
• Excellent written and verbal communication skills with customers and company personnel.
• Working knowledge of Microsoft Office or similar programs with the ability to learn financial services programs.
• Ability to complete essential duties/functions in a timely, accurate manner.
• Demonstrated problem-solving skills and interpersonal skills in demanding situations.
• Must obtain applicable, required licenses to sell insurance products offered to customers by the branch.
• Must perform work related tasks at the assigned branch location except in the event of an emergency as determined by the company in consultation, as necessary, with applicable regulatory agencies

Responsibilities

• Provide exceptional customer service by solving problems, presenting loan solutions based on customer needs, and promoting sales products.
• Process credit loan applications and analyze credit/financial information for customers.
• Proactively contact customers with past due balances to offer solutions and resolve delinquency.
• Meet or exceed individual and branch goals related to sales of company products and services.
• Learn Federal, State, and Local consumer laws to ensure compliant actions.
• Maintain a cash drawer and process payments and daily deposits as required.
• May perform additional functions based on market demand and branch staffing.

Skills

Customer service

Sales experience

Communication

Problem solving

Interpersonal skills

Education

High school diploma or equivalent

Tools

MS Office

Financial services software

Job description

Mariner Finance is seeking a customer-focused associate to deliver exceptional service and sales support at our Pennsylvania branch. You will process loan applications, analyze financial information, and promote a range of products to meet customer needs.

The role emphasizes strong communication, reliability, and the ability to work in a fast-paced environment with occasional additional duties as required by the branch.