Lending Solutions Specialist - Customer Focus & Growth

Mariner-Finance; East York (PA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Benefits package

Competitive incentive

Job summary

Mariner Finance in Pennsylvania–East York is seeking a customer service oriented associate who can present loan solutions and help customers achieve their financial goals. You will handle inquiries, process applications, and promote company products while maintaining accurate records.

The role requires at least one year in customer service or sales, a high school diploma, reliable transportation, and strong communication skills. Training on our software and policies will be provided.

Qualifications

• Minimum of one year of experience in a customer service or sales position.
• High school diploma or equivalent.
• Reliable transportation required.
• Excellent written and verbal communication skills with the ability to communicate effectively with customers and company personnel.
• Working knowledge of Microsoft Office or similar programs with the ability to learn financial services programs.
• Ability to complete essential duties/functions in a timely, accurate manner.
• Demonstrated problem‑solving skills and interpersonal skills in demanding situations.
• Must obtain applicable, required licenses to sell insurance products offered to customers by the branch.
• Must perform work related tasks at the assigned branch location except in the event of an emergency as determined by the company in consultation, as necessary, with applicable regulatory agencies

Responsibilities

• Provide exceptional customer service by proactively solving problems, presenting loan solutions based on customer needs, and enthusiastically presenting all available sales products.
• Process credit loan applications. Analyze credit & financial information for current and potential customers.
• Proactively contact customers with past due balances to offer possible solutions and resolve delinquency.
• Achieve consistent results by meeting or exceeding expected individual and branch goals related to the sale of company products and services.
• Learn Federal, State, and Local Application Consumer laws to ensure compliant actions.
• Maintain a cash drawer, including processing payments and delivering daily deposits to specified financial institutions as required.
• May perform additional functions depending on market demand and branch staffing in order to provide consistent quality customer service.

Skills

Customer service

Sales

Communication

Microsoft Office

Time management

Attention to detail

Education

High school diploma

Job description

Mariner Finance in Pennsylvania–East York is seeking a customer service oriented associate who can present loan solutions and help customers achieve their financial goals. You will handle inquiries, process applications, and promote company products while maintaining accurate records.

The role requires at least one year in customer service or sales, a high school diploma, reliable transportation, and strong communication skills. Training on our software and policies will be provided.