Lending Solutions Specialist - Customer Focused

Mariner Finance; Springettsbury Township (York County); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Benefits package

Monthly incentive

Job summary

Mariner Finance in York County, Springettsbury Township, PA seeks a Customer Service / Sales Associate. This full-time role focuses on delivering exceptional loan-solutions and maintaining regulatory compliance while driving branch performance.

You will process applications, analyze credit, contact customers with past-due balances, and uphold a high standard of service with effective communication. Benefits include a comprehensive package and performance-based incentives.

Qualifications

• Minimum of one year of experience in a customer service or sales position.
• High school diploma or equivalent.
• Reliable transportation required.
• Excellent written and verbal communication skills with the ability to communicate effectively with customers and company personnel.
• Working knowledge of Microsoft Office or similar programs with the ability to learn financial services programs.
• Ability to complete essential duties/functions in a timely, accurate manner.
• Demonstrated problem‑solving skills and interpersonal skills in demanding situations.
• Must obtain applicable, required licenses to sell insurance products offered to customers by the branch.
• Must perform work related tasks at the assigned branch location except in the event of an emergency as determined by the company in consultation, as necessary, with applicable regulatory agencies

Responsibilities

• Provide exceptional customer service by proactively solving problems, presenting loan solutions based on customer needs, and enthusiastically presenting all available sales products.
• Process credit loan applications. Analyze credit & financial information for current and potential customers.
• Proactively contact customers with past due balances to offer possible solutions and resolve delinquency.
• Achieve consistent results by meeting or exceeding expected individual and branch goals related to the sale of company products and services.
• Learn Federal, State, and Local Application Consumer laws to ensure compliant actions.
• Maintain a cash drawer, including processing payments and delivering daily deposits to specified financial institutions as required.
• May perform additional functions depending on market demand and branch staffing in order to provide consistent quality customer service.

Skills

Customer service

Sales

Communication

Problem solving

Time management

Bilingual Spanish/English

Education

High school diploma or equivalent

Some college coursework

Tools

Microsoft Office

Loan origination software

Job description

Mariner Finance in York County, Springettsbury Township, PA seeks a Customer Service / Sales Associate. This full-time role focuses on delivering exceptional loan-solutions and maintaining regulatory compliance while driving branch performance.

You will process applications, analyze credit, contact customers with past-due balances, and uphold a high standard of service with effective communication. Benefits include a comprehensive package and performance-based incentives.