Lending Operations & Process Governance Manager

Western Alliance Bancorporation; Reno (NV); On-site; USD 124,000 - 153,000; Full time

Job summary

Western Alliance Bancorporation is seeking a Lending Administration Manager to lead the Lending Administration Department, ensuring adherence to policy, regulatory requirements, and quality standards across multiple lending operations. The role collaborates with Lending, Credit, Operations, Compliance and Technology to solve issues and implement improvements.

The ideal candidate brings 7+ years in Credit Administration, a related Bachelor's degree, and strong problem-solving, analytical and

Qualifications

• 7+ years of related experience in Credit Administration or similar field.
• Bachelor's degree in related field required.
• Knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
• Knowledge of regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Experience with commercial credit-related discipline and lending products/segments.
• Ability to problem-solve independently, adapt to changing priorities, act with urgency, and deliver across projects; strong analytical, organizational, communication and collaboration skills.
• Advanced speaking and writing communication skills.

Responsibilities

• Govern day-to-day execution of Lending Administration workflow, ensuring outputs meet policy, regulatory, and quality requirements; provide formal review/approval where required and ensure timely issue escalation and resolution.
• Oversee reporting and analytics for workflow performance (capacity, service levels, exceptions, quality); use insights to manage priorities, improve throughput, and drive consistent execution across the program and/or team.
• Lead in ensuring process controls and governance expectations are embedded and operating effectively (documentation standards, evidence retention, SOX/control testing support); coordinate responses to audit/control inquiries for the team's scope.
• Partner with Lending, Credit, Operations, Compliance, and Technology to resolve systemic issues and implement procedural/tooling changes; drive adoption of process improvements and ensure team training and adherence.
• May lead and develop a dedicated program and/or framework to operate.

Skills

Problem-solving

Analytical

Communication

Collaboration

Leadership

Education

Bachelor's degree

Job description

Western Alliance Bancorporation is seeking a Lending Administration Manager to lead the Lending Administration Department, ensuring adherence to policy, regulatory requirements, and quality standards across multiple lending operations. The role collaborates with Lending, Credit, Operations, Compliance and Technology to solve issues and implement improvements.

The ideal candidate brings 7+ years in Credit Administration, a related Bachelor's degree, and strong problem-solving, analytical and