Lending & Member Service Specialist—Grow Members' Finances

True North Federal Credit Union; Anchorage (AK); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

401k with Employer Match

Tuition Reimbursement

Employee Assistance Program

Generous PTO

Paid Jury Duty

Paid Bereavement

Flexible Spending Account

Job summary

True North FCU in Anchorage, AK is seeking a motivated Member Service Specialist to support our consumer lending team. You will review applications for accuracy, guide members to the best loan options and help drive cross-sell opportunities.

In this fast-paced, customer-focused role, you will interview applicants, verify documents, and ensure compliance while delivering friendly service. We offer training, and a comprehensive benefits package.

Qualifications

• One to three years of customer service experience.
• Good communication skills and attention to detail.
• Willingness to be trained and learn loan processes.

Responsibilities

• Interview consumer loan applicants to obtain information concerning their loan needs, earnings and financial condition.
• Review credit reports and application for cross selling opportunities.
• Explain loan programs to members, evaluating their needs.
• Collect and review all supporting loan documents for completeness and compliance
• And more!

Skills

Customer service

Communication

Organizational skills

Education

High school diploma

Job description

True North FCU in Anchorage, AK is seeking a motivated Member Service Specialist to support our consumer lending team. You will review applications for accuracy, guide members to the best loan options and help drive cross-sell opportunities.

In this fast-paced, customer-focused role, you will interview applicants, verify documents, and ensure compliance while delivering friendly service. We offer training, and a comprehensive benefits package.