Senior Consumer Lending Leader & Coach

North Star Community Credit Union; Minot (ND); On-site; USD 90,000 - 130,000; Full time

Job summary

North Star Community Credit Union is seeking a hands-on Lending Leader to mentor a consumer lending team and drive strong member outcomes. You will manage complex loans, ensure regulatory compliance, monitor portfolio performance, and partner with leadership to improve products and processes, while coaching staff to achieve high standards of service and risk management.

This is a high‑impact role in Minot, ND, offering competitive compensation and opportunities to shape the future of consumer

Qualifications

• 5–8 years of experience in consumer lending or financial services.
• Proven success in loan origination, underwriting, and portfolio management.
• Strong knowledge of consumer lending regulations and compliance requirements.
• Demonstrated experience mentoring, coaching, or leading lending staff.

Responsibilities

• Mentor, coach, and train lending staff on consumer lending policies, procedures, and best practices
• Help team members build confidence, consistency, and strong production results
• Foster a culture of accountability, learning, and member-focused service excellence
• Manage complex consumer loans from start to finish, including interviewing, underwriting, approval, and closing
• Ensure every loan decision reflects sound credit judgment, accuracy, and compliance
• Support seamless, high-quality member lending experience
• Monitor and analyze loan portfolio performance using a proactive, data‑driven approach
• Oversee delinquency management and ensure strong credit quality across the portfolio
• Ensure regulatory compliance and accurate reporting, including oversight of the Visa credit card portfolio
• Identify risks early and take action to protect members and the credit union
• Continuously evaluate lending products, policies, and procedures for improvement
• Recommend enhancements to improve competitiveness and member value
• Stay current on lending trends, emerging products, and competitor rates
• Partner with leadership to recommend rate and product adjustments
• Collaborate with marketing to support consumer loan promotions
• Work closely with core systems teams to ensure smooth daily lending operations
• Support continuous improvement across lending workflows and systems
• Lending staff feel supported, confident, and continuously improving under your guidance
• Loan decisions are accurate, compliant, and aligned with credit union standards
• Portfolio performance is strong, with proactive delinquency and risk management
• Members experience smooth, professional, and timely lending service
• Lending products and processes continuously evolve to meet member needs and market trends
• You are seen as a trusted leader, coach, and lending expert within the organization

Skills

Lending leadership

Coaching & mentorship

Credit judgment

Communication skills

Tools

Microsoft Office

Core banking systems

Job description

North Star Community Credit Union is seeking a hands-on Lending Leader to mentor a consumer lending team and drive strong member outcomes. You will manage complex loans, ensure regulatory compliance, monitor portfolio performance, and partner with leadership to improve products and processes, while coaching staff to achieve high standards of service and risk management.

This is a high‑impact role in Minot, ND, offering competitive compensation and opportunities to shape the future of consumer