Leisure Sales & Partnerships Ops Manager

The-Kahala-Hotel-

East Honolulu (HI)

On-site

USD 95,000 - 130,000

Full time

14 days+

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

The Kahala Hotel in Honolulu, HI seeks a Sales Operations Manager to drive leisure revenue through group and individual sales channels. You will manage Delphi/OPERA-based contracts, CRM data, and lead input while coordinating with Reservations, Front Office, and Travel Partners to deliver seamless experiences from booking to arrival.

Responsibilities include responding to inquiries, maintaining partner databases, and reporting sales results.

Qualifications

Bachelor’s degree in Sales/Marketing or a related field; plus experience is a plus.
Excellent written and verbal communication skills with strong attention to detail.
High proficiency in hotel management software (PMS, CRM, Delphi, OPERA and Microsoft Office).
Strong organizational skills and the ability to manage multiple client inquiries simultaneously.

Responsibilities

Respond to phone and email inquiries, qualify leads, coordinate reservation bookings, and monitor the main Sales inbox.
Partner with Reservations, Front Office, Concierge, Recreation, and other resort teams to ensure guest requests, VIP amenities, and group details are executed seamlessly.
Prepare accurate group contracts, resumes, and event profiles using Delphi, Opera, and Salesforce. Manage Delphi lead input, contract processing, CRM updates, and sales reporting.
Support VIP alerts, on-property site inspections, amenity requests, pre-convention meetings, and group resumes. Communicate VIP leisure amenities and group specifications clearly to Front Office, Guest Relations, and Housekeeping.
Serve as a secondary point of contact for travel advisors, Consortia partners (e.g., Virtuoso and American Express Fine Hotels & Resorts), and wholesale partners. Assist with availability, rate requests, and confirmations.
Partner with the Leisure Director to coordinate room blocks, site inspections, itineraries, logistics, and attendee lists for Familiarization (FAM) trips and travel media visits. Maintain accurate travel advisor records.
Maintain and distribute wholesale FIT tariff sheets, track contract deadlines, update partner databases, and coordinate with the Leisure Director and Reservations Manager to ensure contracts and rates are current and accurately communicated.