Strategic Group Sales Leader

Hartford Financial Services Group; Honolulu (HI); On-site; USD 102,000 - 131,000; Full time

Benefits offered by this job

Bonus program

Health care

401(k) match

Stock purchase plan

Paid time off

Life insurance

Travel discounts

Adoption assistance

Parental leave

HSA

Tuition assistance

Pre-tax benefits

Job summary

Marriott International in Honolulu is seeking an on-property liaison for group sales to manage opportunities within peak room parameters and to contract and close group business while conducting site inspections. You will verify turnover to operations and drive revenue by up-selling opportunities, aligning with brand initiatives and customer service standards.

The role emphasizes building strong client relationships, coordinating with Event Management, and ensuring seamless transitions from

Qualifications

• Required: High school diploma or GED; 4 years experience in the sales and marketing, guest services, front desk, or related professional area.
• Required: 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.
• Preferred: Large group sales experience.

Responsibilities

• Achieves group revenue goals by responding to incoming group/catering opportunities for the property that are within the pre-defined peak room parameters.
• Understands the overall market (e.g., competitors’ strengths and weaknesses, economic trends, supply and demand etc.) and knows how to sell against them.
• Closes the best opportunities for the property based on market conditions and property needs.
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
• Achieves group revenue goals by actively up-selling each business opportunity to maximize revenue opportunity.
• Partners with Area Sales to identify new group/catering business and achieve personal and property revenue goals.
• Acts as the on-property liaison for group events over the Group Sales peak room parameters of the Sales Office.
• Develops group sales revenue and operation budgets, and provides forecasting reports.
• Works with the management team to create and implement a group sales/marketing plan addressing revenue, customers, and market.
• Assists with selling, implementation, and follow-through of group sales promotions.
• Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, and overall satisfaction.
• Provides accurate, complete, and effective turnover to Event Management.
• Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards.
• Conducts site inspections, as required.
• Monitors same day selling procedures to maximize room revenue and control hotel occupancy.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
• Participates in and practices daily service basics of the brand ...
• Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.
• Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
• Verifies successful performance by increasing revenues, controlling expenses, and providing a return on investment for the owner and Marriott International.
• Performs other duties, as assigned, to meet business needs.

Skills

Sales

Marketing

Guest services

Front desk

Education

High school diploma or GED

2-year degree in Business Administration/Marketing/Hotel and Restaurant Management

Job description

Marriott International in Honolulu is seeking an on-property liaison for group sales to manage opportunities within peak room parameters and to contract and close group business while conducting site inspections. You will verify turnover to operations and drive revenue by up-selling opportunities, aligning with brand initiatives and customer service standards.

The role emphasizes building strong client relationships, coordinating with Event Management, and ensuring seamless transitions from