Legal Receptionist / Intake Specialist

Hinojosa Law, PLLC; Houston (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Paid time off

Job summary

Hinojosa Law, PLLC, located in Houston, Texas, is looking for a Legal Receptionist / Intake Specialist to join their team. This role requires fluency in both English and Spanish, with duties including greeting clients, answering phones, and performing clerical tasks. Strong communication and excellent customer service skills are necessary.

The ideal candidate should be organized, detail-oriented, and capable of thriving in a fast-paced environment. Experience in a legal setting is preferred but not mandatory, and various benefits such as health insurance and 401(k) are offered.

Qualifications

• Fluent in Spanish and English.
• Strong written, proofing, and verbal communication skills required.
• Customer-service oriented and present a professional image.

Responsibilities

• Meet and screen potential clients over the phone or in person.
• Answer incoming calls on a multi-line telephone system.
• Perform clerical duties: filing, copying, and emailing.
• Provide interpreting and translating services for Spanish-speaking clients.
• Onboard new clients and manage information through the firm’s system.

Skills

Fluent in both English and Spanish

Strong written and verbal communication skills

Excellent customer service skills

High attention to detail and organizational skills

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Google Workspace tools (Google Docs, Google Sheets)

Job description

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Plaintiff's personal injury litigation firm is seeking a Legal Receptionist / Intake Specialist to become a part of our growing team. Fluent in both English and Spanish is required. Experience in a law office setting is preferred, but not required.

Responsibilities / Duties

• Meet, greet, and screen new potential clients over the phone or in person
• Answer and route incoming calls on a multi-line telephone system and take detailed messages as needed.
• Perform clerical duties such as filing, copying, faxing, emailing, etc.
• Ensure neatness of lobby and conference room areas.
• Monitor reception area so that non-employees are not permitted into the office without being identified.
• Provide interpreting and translating services (both verbal conversation and reading and translating written documents) for Spanish-speaking clients.
• Onboard new clients by gathering, processing, and managing information through the firm’s system
• Enter and set up new client information into the firm’s database
• Make follow up calls to potential new clients and gather missing documentsRegularly email management with new intakes for case assignment
• Assist in updating the firm’s spreadsheets as cases are signed up
• Draft and send out drop notices, letters of protection, and letters of representation
• Gather incident reports and police reports for case evaluation
• Perform other duties as assigned

Requirements

• Fluent in Spanish and English
• Strong written, proofing, and verbal communication skills required
• Excellent customer service skills
• Compassionate and able to handle sensitive and confidential information
• Ability to prioritize tasks, manage time properly, and work independently
• High attention to detail and organizational skills
• Due to constant client contact, must be customer-service oriented and present a professional image
• Ability to thrive in a fast-paced, dynamic environment
• Must be on time to work, dependable and reliable

Preferred Skills

• High school diploma or equivalent, Bachelor’s degree preferred
• Familiarity with Google Workspace tools such as Google Docs and Google Sheets
• Proficient in data entry