Legal Operations Supervisor

The Lisinski Law Firm; Dublin (OH); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

401k Match

Medical, Dental, & Vision Insurance

Health Savings Account or Flexible SPA

Dependent Care FSA

Basic Life Insurance

Voluntary Life & AD&D

Disability Insurance

Hospital Indemnity Insurance

Employee Assistance Program

Calm App Subscription

Paid Time Off

Job summary

Lisinski Law Firm is seeking a Supervisor to lead a team of individual contributors, guiding workloads, maintaining service levels, and coaching employees for high-quality execution of daily operations. The role emphasizes process discipline, accountability, and collaboration with internal teams to resolve issues and improve performance.

The ideal candidate will have 3–5 years in operations or similar, with 1–3 years of supervisory experience, plus strong communication and leadership skills.

Qualifications

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• 3-5 years of functional experience in operations, client service, legal operations, or related field.
• 1-3 years of experience leading, coaching, mentoring, or supervising employees or teams.
• Proven ability to manage daily operations, prioritize work, coach employees, and achieve goals.
• Strong teamwork and communication skills; ability to drive accountability and performance.

Responsibilities

• Supervise and support a team of individual contributors, including assigning work and ensuring timely completion.
• Monitor daily operations for productivity, accuracy, and SLA adherence.
• Adjust workloads and priorities to meet operational demands.
• Ensure work meets service levels and production expectations.
• Provide coaching, feedback, and performance management.
• Assist onboarding and ongoing development of team members.
• Enforce processes, policies, and compliance requirements.
• Track KPIs and report trends or concerns to management.
• Lead regular team meetings and communicate updates.
• Collaborate with internal teams to resolve issues and coordinate workflow.

Skills

Team leadership

Coaching

Communication

Time management

Conflict management

Adaptability

Operational workflows

Education

High school diploma or equivalent

Associate's degree

Bachelor's degree

Tools

Microsoft Office

Operational systems

Job description

Lisinski Law Firm is seeking a Supervisor to lead a team of individual contributors, guiding workloads, maintaining service levels, and coaching employees for high-quality execution of daily operations. The role emphasizes process discipline, accountability, and collaboration with internal teams to resolve issues and improve performance.

The ideal candidate will have 3–5 years in operations or similar, with 1–3 years of supervisory experience, plus strong communication and leadership skills.