Immigration Legal Operations Lead

Lisinski Law Firm; Dublin (OH); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

401k Match

Options for Health Savings Account or

Dependent Care FSA

Basic Life Insurance

Voluntary Life & AD&D

Disability Insurance

Hospital Indemnity Insurance

Employee Assistance Program

Paid Time Off

Job summary

Lisinski Law Firm is seeking a Supervisor to lead a team of individual contributors and ensure high-quality day-to-day operations. You will coach, develop, and oversee performance, maintaining SLA adherence and process compliance in a fast-paced environment.

The role emphasizes workload balancing, onboarding new hires, and cross-functional collaboration to deliver consistent results and a positive client experience. Onsite schedule, Ohio location, competitive benefits.

Qualifications

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• 3–5 years of functional experience in operations, client service, legal operations, or related field.
• 1–3 years of experience leading, coaching, mentoring, or supervising employees or teams.
• Demonstrated ability to manage daily operations, prioritize work, coach employees, and achieve goals.
• Builds Effective Teams - aligns diverse skills to achieve common goals.

Responsibilities

• Supervise and support a team of individual contributors, assigning work and ensuring timely completion.
• Monitor daily operations for productivity, accuracy, and SLA adherence.
• Adjust workloads and priorities to meet operational demands.
• Ensure work aligns with service levels and production expectations.
• Provide coaching, feedback, and performance management to team members.
• Support onboarding and training of new hires and ongoing development.
• Maintain accountability and adherence to processes, policies, and compliance.
• Track KPIs and report trends to management.

Skills

Team leadership

Coaching

Operations management

Communication

Time management

MS Office

Education

Associate/Bachelor degree

Tools

Microsoft Office Suite

Job description

Lisinski Law Firm is seeking a Supervisor to lead a team of individual contributors and ensure high-quality day-to-day operations. You will coach, develop, and oversee performance, maintaining SLA adherence and process compliance in a fast-paced environment.

The role emphasizes workload balancing, onboarding new hires, and cross-functional collaboration to deliver consistent results and a positive client experience. Onsite schedule, Ohio location, competitive benefits.