Immigration Legal Ops Associate (Remote)

Lisinski Law Firm; United States; Remote; USD 80,000 - 90,000; Full time

Benefits offered by this job

401k Match

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Dependent Care FSA

Basic Life Insurance

Voluntary Life & AD&D

Disability Insurance

Hospital Indemnity Insurance

Employee Assistance Program

Paid Time Off

Job summary

Lisinski Law Firm seeks an Operations Associate to support the Legal Operations Department by coordinating communication between operations and legal teams, triaging client inquiries, and maintaining scripts and resources. The role requires immigration law experience and a strong ability to follow detailed procedures to keep clients connected with their families.

Ideal candidates hold a J.D. from an ABA-approved law school, are in good standing with a state bar, and have 3–6+ years of

Qualifications

• 3-6+ years of immigration experience.
• Experience using a case management software system preferred.
• Active member in good standing of a state bar.

Responsibilities

• Handle client escalations independently and refer to legal leadership when appropriate.
• Escalate firm risk and policy-related questions to legal leadership for review and resolution.
• Ensure scripts, FAQs, and client communication processes are documented, current and accurate.
• Surface refund or contract issues to the appropriate owners and route sensitive client escalations appropriately.
• Partner with Staff Attorneys to maintain up-to-date legal guidance and document changes to USCIS policy and firm standards.
• Meet established goals while supporting firmwide operational priorities.
• Coordinate legal training and ensure consistent application of new guidance across teams.
• Perform legal research on immigration law topics.
• Serve as the Legal SME for operational projects and process mapping.
• Support process documentation and continuous improvement projects.

Skills

Immigration experience

Strong organizational skills

Education

J.D. degree from ABA-approved law school

Tools

Case management software

MS Word

MS Excel

Dropbox

MS Outlook

Job description

Lisinski Law Firm seeks an Operations Associate to support the Legal Operations Department by coordinating communication between operations and legal teams, triaging client inquiries, and maintaining scripts and resources. The role requires immigration law experience and a strong ability to follow detailed procedures to keep clients connected with their families.

Ideal candidates hold a J.D. from an ABA-approved law school, are in good standing with a state bar, and have 3–6+ years of