Legal Clerk Supervisor

The Lisinski Law Firm; Dublin (OH); Sur place; USD 60 000 - 85 000; Plein temps

Avantages offerts par ce poste

401k Match

Medical, Dental, & Vision Insurance

Health Savings Account or Flexible SPA

Dependent Care FSA

Basic Life Insurance

Voluntary Life & AD&D

Disability Insurance

Hospital Indemnity Insurance

Employee Assistance Program

Calm App Subscription

Paid Time Off

Résumé du poste

Lisinski Law Firm is seeking a Supervisor to lead a team of individual contributors, guiding workloads, maintaining service levels, and coaching employees for high-quality execution of daily operations. The role emphasizes process discipline, accountability, and collaboration with internal teams to resolve issues and improve performance.

The ideal candidate will have 3–5 years in operations or similar, with 1–3 years of supervisory experience, plus strong communication and leadership skills.

Qualifications

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• 3-5 years of functional experience in operations, client service, legal operations, or related field.
• 1-3 years of experience leading, coaching, mentoring, or supervising employees or teams.
• Proven ability to manage daily operations, prioritize work, coach employees, and achieve goals.
• Strong teamwork and communication skills; ability to drive accountability and performance.

Responsabilités

• Supervise and support a team of individual contributors, including assigning work and ensuring timely completion.
• Monitor daily operations for productivity, accuracy, and SLA adherence.
• Adjust workloads and priorities to meet operational demands.
• Ensure work meets service levels and production expectations.
• Provide coaching, feedback, and performance management.
• Assist onboarding and ongoing development of team members.
• Enforce processes, policies, and compliance requirements.
• Track KPIs and report trends or concerns to management.
• Lead regular team meetings and communicate updates.
• Collaborate with internal teams to resolve issues and coordinate workflow.

Connaissances

Team leadership

Coaching

Communication

Time management

Conflict management

Adaptability

Operational workflows

Formation

High school diploma or equivalent

Associate's degree

Bachelor's degree

Outils

Microsoft Office

Operational systems

Description du poste

About the Role

The Supervisor is responsible for leading a team of individual contributors to ensure consistent, high-quality execution of day-to-day operations. This role provides direct oversight, coaching, and support to team members, ensuring adherence to established processes, service standards, and performance expectations.

The Supervisor monitors team performance, supports employee development, and serves as the primary escalation point for operational issues. This role focuses on execution, team effectiveness, and maintaining operational consistency.

Your Key Contributions

• Supervise and support a team of individual contributors, including assigning work, providing guidance, and ensuring timely completion of tasks.
• Monitor daily operations to ensure productivity, accuracy, and adherence to service-level expectations.
• Adjust workloads and priorities as needed to meet operational demands.
• Ensure work is completed within established service levels (SLAs), production expectations, and operational priorities by balancing workload and resources across the team.
• Provide ongoing coaching, feedback, and performance management to team members.
• Support onboarding and training of new hires and continued development of existing team members.
• Reinforce accountability and performance expectations aligned with team and organizational goals.
• Ensure team members follow established processes, policies, and compliance requirements.
• Monitor work quality and consistency, addressing issues as needed.
• Support implementation of process updates and ensure team adoption.
• Serve as the primary escalation point for operational or client-related issues.
• Resolve routine and escalated issues using established guidelines.
• Identify recurring issues and elevate trends or risks to management.
• Facilitate regular team meetings to communicate priorities, updates, and expectations.
• Ensure timely and accurate communication of organizational updates to team members.
• Collaborate with internal teams to support workflow coordination and issue resolution.
• Track key performance indicators (KPIs) and monitor team performance.
• Provide feedback to team members based on performance data.
• Prepare basic reports and highlight trends or concerns to management.

What Makes You a Great Fit

• High school diploma or equivalent required; Associate's or Bachelor's degree in Business, Operations Management, or a related field preferred.
• 3-5 years of functional experience in operations, client service, legal operations, or a related business function.
• 1-3 years of experience leading, coaching, mentoring, or supervising employees or teams preferred.
• Demonstrated ability to manage daily operations, prioritize work, coach employees, and achieve operational goals.
• Builds Effective Teams - Building strong-identity teams that apply diverse skills to achieve common goals.
• Communicates Effectively - Developing and delivering clear communication tailored to audience needs.
• Directs Work - Providing direction, delegating, and removing obstacles to get work done.
• Manages Conflict - Managing conflict situations effectively, with no minimum disruption.
• Situational Adaptability - Adapting approach based on shifting demands and circumstances.
• Working knowledge of operational workflows within the assigned function.
• Ability to lead, coach, and support individual contributors in a structured, process-driven environment.
• Ability to reinforce operational standards, consistency, and accountability across the team.
• Ability to monitor performance, provide constructive feedback, and address performance concerns.
• Effective time management with the ability to prioritize work and adjust resources to meet operational demands.
• Strong interpersonal, coaching, and communication skills.
• Ability to resolve routine operational issues using established processes, policies, and guidelines.
• Proficiency with Microsoft Office and operational systems used to monitor productivity and performance.

Work Schedule

Monday-Friday, Onsite 8:30am-5:00pm Eastern Time

How You'll Benefit

Lisinski Law Firm provides a comprehensive benefits package that supports the diverse needs of our employees and their families. We recognize the importance of health and well-being and are committed to fostering an environment where every team member can feel and perform at their bes t.

• 401k Match
• Medical, Dental, & Vision Insurance
• Options for Health Savings Account or Flexible Spending Account
• Dependent Care FSA
• Basic Life Insurance
• Voluntary Life & AD&D
• Disability Insurance
• Hospital Indemnity Insurance
• Employee Assistance Program
• Calm App Subscription
• Paid Time Off

Our Firm

At Lisinski Law Firm , the commitment we show to our clients is matched by how we support and invest in our people. LLF is a place where employees are encouraged by peers, heard by leadership, and strengthened by a genuinely collaborative team culture. Whether you join Marketing, IT, Accounting, Legal, or any other function, your work matters. Every role