Legal Intake Specialist

Pogust Goodhead; Conshohocken (Montgomery County); Hybrid; USD 10,000 - 60,000; Full time

Job summary

An established law firm is seeking a dedicated Legal Intake Specialist to join their dynamic team. This role is pivotal as you will be the first point of contact for prospective clients, guiding them through the onboarding process for significant mass tort and personal injury claims. The ideal candidate will possess strong analytical and communication skills, demonstrating compassion and reliability in every interaction. Join a firm that values personal growth and offers a supportive environment, where your contributions will directly impact the lives of many individuals seeking justice. If you thrive in a fast-paced environment and are passionate about client care, this opportunity is perfect for you.

Benefits

401K Matching

Health Benefits

Dental Benefits

Twelve Weeks Paid Parental Leave

Opportunities for Internal Promotion

Structured Performance Review Process

Learning Environment for Growth

Qualifications

• Experience in client care or customer-facing roles is a plus.
• Ability to manage intake campaigns and maintain meticulous records.

Responsibilities

• Interview prospective clients to assess claim eligibility.
• Manage intake campaigns and maintain client information.
• Onboard new clients and conduct basic research on claims.

Skills

Analytical Skills

Strong Written Communication

Organizational Skills

Client Care

Telephone Communication

Attention to Detail

Tools

Data Management System

Job description

Description

The law firm of Pogust Goodhead, US has led the fight against corporate greed and misconduct in complex mass tort lawsuits, environmental, and class action claims on behalf of countless individuals over the last twenty years. The firm is at the cutting-edge of group consumer claims, currently representing hundreds of thousands of affected clients throughout the US.

We find solutions where others can’t.
We fight for justice when others won’t.
We stand up for people against powerful corporations.
Our purpose is to make the world a better, fairer place, with every case we win. See our website for more information about our firm.

Why is this role crucial for Pogust Goodhead?

Our law firm is at the cutting edge of litigating a substantial number of complex mass tort lawsuits and personal injury lawsuits and seeks a detail-oriented, analytical, experienced Legal Intake Specialist to assist our team in setting up and managing the process of onboarding new and prospective clients. The ideal candidate will be an integral member of the US-based legal intake team by vetting potential clients for some of the largest and most important lawsuit claims in the country.

Responsibilities

You will play a vital part in our intake team by being the first point of contact for prospective clients. Your main responsibilities will involve:

• Interviewing prospective clients by phone and email to see if the claim fits the case criteria.
• Managing intake campaigns, including maintaining reports on working intakes, following up on retainer agreements, and reporting to the Partners and litigation team.
• Conducting basic research to investigate prospective clients’ claims.
• Onboarding new clients by sending the necessary paperwork and putting together initial case files.
• Entering and maintaining client information in the data management system meticulously.
• Nurturing relationships with other law firms to grow referrals.
• Performing administrative support tasks as assigned.

What You’ll Bring To Pogust Goodhead

We’re looking for an experienced Legal Intake Specialist who is as passionate about what we do as we are. Strong written and organizational skills are vital, as are excellent analytical skills and acute attention to detail. You must be reliable and persistent about following-up and following-through.

Strong communication skills are required. This position involves heavy telephone client contact so you must be confident, enthusiastic, and persistent about getting new clients on the phone, talking through what they experienced and sharing concise notes with the team about what you learn. If you don’t like being on the phone, this isn’t the role for you.

Many of our clients do not have experience of working with a law firm, and usually, they have experienced something difficult, unfair, or painful. We’re looking for someone who can be warm, patient, and compassionate.

You’ll enjoy working in an independent and proactive manner, willing to ask for help when needed, and have the utmost respect for client confidentiality. A resilient and flexible approach will allow you to feel comfortable working as part of a professional and passionate team.

We welcome additional non-legal experience involving client care, sales, or customer-facing roles, but this experience is not essential!

Benefits

Our commitment to you
At the law firm of Pogust Goodhead, we believe in championing personal growth and achievements, where everyone feels that they are supported and valued as individuals.

We Know That Our Team Are The Heart Of Pogust Goodhead And That Is Why We Make The Following Commitment To All Our People:

• To be a meritocracy with a fair and transparent pay review process.
• To offer opportunities for internal promotion.
• To provide everyone with a fair and structured performance review process.
• To provide a learning environment that supports its employees in becoming experts in their roles.
• To give all Pogust Goodhead’s people opportunities to influence and improve how we work.
• Twelve weeks paid parental leave.
• Hybrid work from home option for part of the week.
• The firm offers 401K matching and health and dental benefits.

Our commitment to building an inclusive workplace

Our law firm, Pogust Goodhead, is an equal opportunities employer who believes passionately that our team should represent the diversity of the clients that we support. We are committed to providing a place of work that provides fair and equal career growth and learning opportunities to all its employees. We do not tolerate discrimination of any kind within our company, and we celebrate creating a culture offering opportunity for all, regardless of race, culture, gender, age, sexual orientation, socio-economic background, disability, veteran status, or religious beliefs.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

Legal Services