Intake Specialist - Bilingual Spanish

Bighornlaw; Cherry Hill Township (NJ); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a full-time bilingual legal intake specialist to join their growing team. This role is vital in making a positive impact on clients' lives by serving as the compassionate voice of the firm. You will handle inbound calls, screen potential cases, and maintain data integrity through effective data entry. Join a collaborative environment where your contributions are valued, and grow alongside a team committed to professional excellence and personal well-being. If you're excited about making a difference and thrive in a fast-paced setting, this opportunity is perfect for you.

Qualifications

• Experience in a sales-driven environment with a strong record of achieving targets.
• Proficient in Microsoft Office and CRM software, with strong data entry skills.

Responsibilities

• Field inbound calls and screen for potential cases.
• Make data entries while conducting telephone conversations.

Skills

Customer Service

Sales Experience

Communication Skills

Organizational Skills

Attention to Detail

Data Entry

Leadership Skills

Empathy

Fast-paced Environment Adaptability

Education

High School Diploma or GED

Bachelor's Degree

Tools

Microsoft Office Suite

CRM Software

Lead Docket

Filevine

Excel

Job description

Our law office is growing fast, and we’re searching for a full-time bilingual legal intake specialist to help us succeed! You’ll serve as the compassionate voice of our law firm, fielding inbound calls from prospective clients, screening, and surveying for potential cases. If the thought of coming to work every day and making a positive impact on clients’ lives excites you, start your application today!

Responsibilities

1. Make data entries into a computer while conducting telephone conversations with outside parties.
2. Exhibit professional phone etiquette when dealing with others.
3. Sit for extended periods as part of the role.

Requirements

• Proven experience in a sales-driven environment with a strong record of achieving targets and delivering excellent customer service.
• Excellent leadership skills to motivate and inspire team members.
• Exceptional attention to detail and organizational skills.
• Compassionate and empathetic attitude towards clients and team members.
• Strong communication and interpersonal skills.
• Ability to thrive in a fast-paced, deadline-driven environment.
• Proficiency in Microsoft Office Suite and CRM software; experience with Lead Docket and Filevine is a plus.
• Prior intake or call center experience is required.
• Experience in the legal industry or familiarity with personal injury law is a plus.
• High school diploma or GED required; a Bachelor’s degree is a plus.
• Sales or customer service experience is highly valued.
• Strong computer and data entry skills, with advanced Excel proficiency.

Compensation

$21 - $23 hourly

At Grungo Law, we believe our greatest strength is our people. We foster a culture of collaboration, respect, and growth, guided by our core values: family first, honesty, communication, continuous improvement, and community. We are committed to professional excellence and personal well-being, ensuring a workplace where individuals feel valued, empowered, and motivated to succeed. Join us to be part of a team that shares in both our success and your personal growth.