Legal Intake Specialist

Chisholm Chisholm & Kilpatrick LTD; Atlanta (GA); Remote; USD 42,000; Full time

Job summary

A leading law firm in Atlanta is seeking a Legal Intake Specialist to establish relationships with potential clients, focusing on Veterans’ Benefits and ERISA & Insurance matters. The role requires excellent communication skills, multitasking abilities, and a commitment to client empathy. This full-time position offers remote work options in several states, with a competitive salary and benefits including medical insurance and PTO.

Benefits

Medical, dental, and vision insurance

Gym membership reimbursement

15 days of PTO

401k matching

Paid Parental Leave

Qualifications

• Minimum one year of customer service experience with high call volume.
• Ability to make or receive calls for 6-8 hours per day.

Responsibilities

• Serve as point of contact for potential clients throughout the intake process.
• Manage large amounts of inbound and outbound calls.

Skills

Communication

Multitasking

Education

High School Degree

Bachelor’s degree

Tools

Microsoft Office Suite

Job description

Join to apply for the Legal Intake Specialist role at Chisholm Chisholm & Kilpatrick LTD

Join to apply for the Legal Intake Specialist role at Chisholm Chisholm & Kilpatrick LTD

Description

Chisholm Chisholm & Kilpatrick (CCK) is a private, public-interest law firm offering rewarding work with a focus on disabled military veterans and their families, as well as a wide range of other individuals who have been denied life, health, and disability benefits. As a team, we are committed to equality and inclusion in the workplace and seek to hire well-qualified and highly motivated individuals who best represent the diversity of our clients. CCK is seeking Legal Intake Specialists to join our growing team.

Description

Chisholm Chisholm & Kilpatrick (CCK) is a private, public-interest law firm offering rewarding work with a focus on disabled military veterans and their families, as well as a wide range of other individuals who have been denied life, health, and disability benefits. As a team, we are committed to equality and inclusion in the workplace and seek to hire well-qualified and highly motivated individuals who best represent the diversity of our clients. CCK is seeking Legal Intake Specialists to join our growing team.

Legal Intake Specialist

Your mission would be to establish the firm’s relationship with qualified potential clients by conducting interviews via telephone. The Legal Intake Specialist is the initial point of contact for all potential new clients seeking assistance with Veterans’ Benefits and ERISA & Insurance matters. You would need to learn about our law practice areas and become conversant with the legal issues facing our clients. CCK provides this training. This important role involves high volume internal and outbound phone work and completion of administrative duties related to client intake and retention.

Duties Include:

• Serve as point of contact for potential clients throughout the intake process;
• Manage large amounts of inbound and outbound calls in a timely manner;
• Clear, concise, and accurate written and verbal communication;
• Following communication “scripts” when handling different topics;
• Learn about CCK’s practice areas and become conversant with the legal issues facing our clients;
• Demonstrate empathy to potential clients and put them at ease during their difficult time;
• Provide detailed written summaries about potential clients’ needs to attorneys;
• Request and review all necessary documents from potential clients.
  
  

Requirements

• High School Degree required; Bachelor’s degree preferred;
• Minimum one year of customer service experience with a high call volume;
• Minimum one year of high-volume phone/customer service experience;
• Ability to make or receive calls for a minimum of 6-8 hours per day;
• Excellent verbal communication skills and professional telephone etiquette;
• Capability to make sound judgments and decisions;
• Proficient in Microsoft Office Suite;
• Strong multitasking skills;
• Ability to work in a fast-paced, constantly changing, and challenging call center environment;
• Multiple language skills a plus.
  
  

Additional Details:

• This role can be remote in the following states: CO, CT, FL, GA, MA, NJ, RI, SC, TX, & UT
• This is a full-time position. Hours are Monday - Friday 12:00 pm - 8:30 pm EST (11:00 am - 7:30 pm CST)
• Remote work is full-time work without distractions. A minimum of 30 Mbps upload internet speed is required for this position. An internet speed test will be part of the interview process.
  
  

Compensation & Benefits:

• Budgeted starting annual salary is $41,600
• CCK offers options for medical, dental, and vision insurance (including options for employer-paid medical insurance for the employee!) and other wellness benefits.
• Gym membership reimbursement
• 15 days of PTO (increasing over time) and 12 paid company holidays in 2024
• 401k matching
• Paid Parental Leave
  
  

For your application to be considered, please submit the following:

• Resume
• Cover Letter
• Later stages of the interview process include an assessment, internet speed test, and reference check.
  
  

Salary Description

$41,600

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Law Practice

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