Legal Front Desk & Admin Specialist

The JOY FM; Augusta (GA); On-site; USD 36,000 - 45,000; Full time

Job summary

The JOY FM in Augusta, GA seeks a LegaL Receptionist for a full-time, in-person role as the first point of contact for clients, providers, attorneys, and visitors. The position emphasizes professionalism, organization, and confidentiality in a busy law-office setting.

Responsibilities include greeting guests, handling calls, scheduling, updating case information in the case management system, organizing files, processing medical records, and supporting the legal team with administrative duties

Qualifications

• High school diploma or equivalent required.
• Experience in receptionist, administrative, medical, or legal office preferred.
• Law firm experience is a plus but not required.
• Excellent verbal and written communication skills.
• Professional and courteous telephone etiquette.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Familiarity with case management software and Office tools.

Responsibilities

• Greet clients, prospective clients, vendors, and visitors professionally.
• Answer and manage incoming calls with professional etiquette.
• Screen and route calls to attorneys and staff.
• Take messages and communicate promptly.
• Assist with scheduling appointments and meetings.
• Maintain a welcoming front-office area.
• Enter and update client and case information in case management software.
• Open and organize new client files.
• Manage medical record and billing portals, track requests, save records.
• Communicate professionally with providers, insurers, clients, attorneys.
• Assist with preparing basic correspondence and legal documents.
• Scan, upload, organize documents into client files.
• Perform data entry and maintain complete case information.
• Assist attorneys and staff with general administrative duties.
• Maintain confidentiality of client information.
• Provide prompt, compassionate service to clients.

Skills

Verbal communication

Written communication

Organization

Multitasking

Confidentiality

Customer service

Telephone etiquette

Education

High school diploma or equivalent

Tools

Case management software

Microsoft Office

Job description

The JOY FM in Augusta, GA seeks a LegaL Receptionist for a full-time, in-person role as the first point of contact for clients, providers, attorneys, and visitors. The position emphasizes professionalism, organization, and confidentiality in a busy law-office setting.

Responsibilities include greeting guests, handling calls, scheduling, updating case information in the case management system, organizing files, processing medical records, and supporting the legal team with administrative duties