Medical Front Desk Specialist – Patient Experience

The JOY FM; Augusta (GA); On-site; USD 21,000 - 30,000; Part time

Job summary

The JOY FM is seeking a friendly Front Desk Receptionist to join our patient-focused team in Augusta, GA. You will greet patients and families warmly, answer calls, schedule appointments, verify information, and maintain a calm, organized front office that supports clinicians and staff.

Requirements include prior medical front desk experience and availability Monday, Tuesday, and Wednesday. You must be dependable, punctual, and have excellent communication, strong organization, and the ability

Qualifications

• Previous front desk experience in a medical or dental practice is mandatory.
• Must be available to work Monday, Tuesday, and Wednesday.
• Dependenable, punctual, and committed to consistent attendance.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize responsibilities.
• Comfortable using computers and practice management software.
• Professional appearance and positive attitude.
• Ability to work independently and collaboratively.
• Willingness to take initiative and follow through on assigned tasks.

Responsibilities

• Greet patients and families warmly and professionally.
• Answer incoming calls and respond to patient inquiries.
• Schedule appointments and maintain an organized, efficient schedule.
• Manage patient check-in and check-out.
• Verify patient information and maintain accurate records.
• Assist with insurance verification, billing inquiries, and payment collection.
• Communicate effectively with patients, clinical staff, and management.
• Follow up with patients regarding appointments, outstanding information, and administrative needs.
• Maintain accurate documentation in the practice management system.
• Ensure the front desk and reception area remain organized and professional.
• Handle patient information confidentially and follow HIPAA guidelines.
• Complete assigned responsibilities promptly and accurately.

Skills

Communication skills

Organization

Multitasking

Dependability

Teamwork

Tools

Practice management software

Job description

The JOY FM is seeking a friendly Front Desk Receptionist to join our patient-focused team in Augusta, GA. You will greet patients and families warmly, answer calls, schedule appointments, verify information, and maintain a calm, organized front office that supports clinicians and staff.

Requirements include prior medical front desk experience and availability Monday, Tuesday, and Wednesday. You must be dependable, punctual, and have excellent communication, strong organization, and the ability