Leave of Absence Coordinator — First Contact & Compliance

Wawa, Inc; United States; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Employee Stock Ownership Plan (ESOP)

Tuition Reimbursement

401(k) Plan

Medical/Dental/Prescription Coverage

Flexible Spending Accounts (Health & F

Job summary

Wawa, Inc. is seeking a Leave of Absence Administrator at Corporate with responsibility for coordinating leave requests, ensuring policy compliance and supporting associates and managers in navigating state and federal regulations.

The role initiates leave processes and administers accommodations in line with company policy. This position requires handling inquiries via calls, emails, and faxes, and collaboration with Leave Specialists, risk management, and associate relations to protect

Qualifications

• High School Diploma or Equivalent.
• 1-3 years' experience in administrative customer service or call center.
• Flexibility to work nights and weekends.
• Ability to use and navigate web based software programs and Microsoft Office products.
• Basic understanding of Leave laws and regulations.

Responsibilities

• Consult with and advise associates, associate's family members, and managers regarding the eligibility and qualification requirements for leave of absence.
• Supports in-bound and outbound associate leave related calls, emails and faxes.
• Support the day to day processes pertaining to leave transactions, including but not limited to new leave requests, extensions, accommodations and return to work.
• Advise managers and associates on the interaction of leave laws with paid time off, workers compensation, and short-term and long-term disability benefits.
• Work with both Corporate and Store Operations leaders to review the leave of absence process and compliance requirements.
• Guide leaders on adherence of the employment laws that protects associates with serious health conditions or qualifying reasons.
• Collaborate with Leave Specialist and Associate Relations Specialists to ensure the associates rights are protected under the law.
• Collaborate with Risk Management, Quality Assurance, and Union partners to process related leaves of absence.
• Verify, update and/or correct associate's home address, phone number and email address.
• Process returned mail with insufficient addresses and follow-up to ensure associate received documents and address is corrected in Workday.
• Assist with ARS and Leave of Absence mailbox management, including responding to messages and voicemails, reviewing and filing faxed documents.
• Responsible for additional tasks as assigned by Leave Supervisor to support Leave administration and Associate Relations.

Education

High School Diploma or Equivalent

Job description

Wawa, Inc. is seeking a Leave of Absence Administrator at Corporate with responsibility for coordinating leave requests, ensuring policy compliance and supporting associates and managers in navigating state and federal regulations.

The role initiates leave processes and administers accommodations in line with company policy. This position requires handling inquiries via calls, emails, and faxes, and collaboration with Leave Specialists, risk management, and associate relations to protect