Leave of Absence Administrator

Wawa, Inc.; United States; On-site; USD 42,000 - 52,000; Full time

Job summary

Wawa, Inc. is seeking a Leave of Absence Administrator at our corporate offices. You will be the first point of contact for associates via the Associate Service Center, initiating leave processes and ensuring compliant accommodations under state and federal laws.

You will support leave transactions, communicate with associates and managers, and escalate cases to Leave Specialists as needed to protect rights and maintain accurate records in Workday.

Qualifications

• High school diploma or equivalent required.
• 1-3 years’ experience in administrative customer service or call center.
• Flexibility to work nights and weekends.
• Proficient with web-based software and Microsoft Office.
• Basic understanding of leave laws and regulations.

Responsibilities

• Consult with associates, family members, and managers regarding leave eligibility.
• Handle inbound/outbound leave calls, emails, and faxes.
• Process leave transactions including new requests, extensions, accommodations, and return to work.
• Explain how leave laws interact with PTO, workers' comp, and disability benefits.
• Collaborate with corporate and store operations on leave process compliance.
• Verify and update contact information; manage mail and documents; support Leave administration tasks.

Skills

Strong communication

Customer service oriented

Detail oriented

Team player

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Workday familiarity

Web-based software

Job description

Job Description

Job Title: Leave of Absence Administrator

Location: Corporate

Department: People Team

Job Summary: The Leave of Absence Administrator is responsible for establishing a professional and supportive “first contact” for Leave-related requests and questions that come through the Associate Service Center in order to provide first call resolution and escalated when necessary to the appropriate Leave Specialist for case management. The Coordinator initiates the leave process and administers job accommodations that are compliant with company policy and all applicable state and federal regulations.

Principal Duties

• Consult with and advise associates, associate’s family members, and managers regarding the eligibility and qualification requirements for leave of absence.
• Supports in-bound and outbound associate leave related calls, emails and faxes.
• Support the day to day processes pertaining to leave transactions, including but not limited to new leave requests, extensions, accommodations and return to work.
• Advise managers and associates on the interaction of leave laws with paid time off, workers compensation, and short-term and long-term disability benefits.
• Work with both Corporate and Store Operations leaders to review the leave of absence process and compliance requirements. Guide leaders on adherence of the employment laws that protects associates with serious health conditions or qualifying reasons. Collaborate with Leave Specialist and Associate Relations Specialists to ensure the associates’ rights are protected under the law.
• Collaborate with Risk Management, Quality Assurance, and Union partners to process related leaves of absence.
• Verify, update and/or correct associate's home address, phone number and email address. Process returned mail with insufficient addresses and follow-up to ensure associate received documents and address is corrected in Workday.
• Assist with ARS and Leave of Absence mailbox management, including responding to messages and voicemails, reviewing and filing faxed documents.
• Responsible for additional tasks as assigned by Leave Supervisor to support Leave administration and Associate Relations.

Essential Functions

• Ability to work well individually as well as in a team environment
• Passion for delivering a positive associate experience.
• Excellent oral and written communication skills
• Excellent customer service skills
• Ability to work with little or no supervision
• Detail oriented and strong organizational skills
• Demonstrate compassion, sympathy, empathy and crisis support when communicating with associates during their time of need.
• Ability to function in a fast paced, high pressure work environment.
• Excellent interpersonal skills
• Proven self-starter with demonstrated ability to make decisions
• High professional standards and confidentiality

Basic Qualifications

• High School Diploma or Equivalent
• 1-3 years’ experience in administrative customer service or call center
• Flexibility to work nights and weekends
• Ability to use and navigate web based software programs and Microsoft Office products
• Basic understanding of Leave laws and regulations

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at [e-mail] .

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.