Leasing Success Specialist

Phipps; New York (NY); On-site; USD 42,000 - 52,000; Full time

Job summary

Phipps Houses seeks a Leasing Success Specialist in New York City to determine eligibility for affordable housing and verify applicant documents. You will gather information, calculate income, and follow up on missing items to keep applicants progressing smoothly through the process.

Entry level with training is provided, and strong customer service, computer literacy, and a team-driven mindset are essential to succeed in this role.

Qualifications

• High School Diploma or GED is required.
• Entry level with training provided is available.
• Computer literacy and strong customer service orientation are essential.
• Positive attitude and a team player mentality are important.
• Detail oriented with goal-driven work style.

Responsibilities

• Review applicant documents for household composition, income, and assets to determine eligibility.
• Review and calculate applicant income and asset information.
• Reach out to applicants to gather updated or missing documents.
• Respond to applicant questions quickly and professionally.
• Monitor applicant progress and document feedback for stakeholders.

Skills

Customer service

Computer literacy

Team player

Detail oriented

Goal oriented

Education

High School Diploma or GED

Associates in Business Management

Bachelors in Business Management

Job description

Phipps Houses is the largest and oldest affordable housing developer and manager in New York City. We are a multi-faceted real estate organization, involved in the development, finance, construction and asset management of new and rehabilitated multi-family housing for low to middle income New Yorkers.

Through its subsidiary, Phipps Houses Services, Inc., we manage residential and commercial property. Our tax-exempt non-profit affiliate, Phipps Neighborhoods, provides human services to our development communities.

Phipps Houses currently manages 9,000+ units in New York City and in the next decade we are growing to manage 6,000+ more units. We are strengthening our teams to support this growth.

Role Overview:

The Leasing Success Specialist works on a team to determine applicant eligibility for apartments in our new developments. Your role is to gather applicant information, calculate income, and verify applicant documents all while using a user-friendly software. This is a key role in the work to provide safe and reliable affordable housing in New York City.

Responsibilities include:

Review applicant documents for household composition, income, and assets to determine eligibility for affordable housing

Review and calculate applicant-provided income and asset information

Reach out to applicants to gather updated or missing documents

Respond to applicant questions quickly and professionally

Monitor applicant progress to support them through the process as promptly and efficiently as possible

Document feedback on the process to share with our external vendor and leadership teams

Minimum Qualifications

High School Degree or GED required

Entry Level - No experience required – Training Provided

Computer Literate

Customer service oriented

Positive attitude and team player

Detail oriented and goal motivated

Preferred Qualifications

Experience with customer service

Interest in affordable housing

Ability to quickly learn new technology

Qualifications

Education

Required

High School Diploma or better in General Studies.

Preferred

Associates or better in Business Management.

Bachelors or better in Business Management.

Experience

Preferred

Detail oriented and goal motivated

Experience with customer service

Equal Opportunity Employer
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