Leasing Specialist - Welcoming Home Tours

Rockworth Companies; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Rockworth Companies in Phoenix, AZ seeks a leasing professional who is customer-focused and organized to help prospective and current residents find homes that fit their needs, deliver a welcoming experience, and support day-to-day leasing operations.

You will greet residents, conduct tours, respond to inquiries, explain rental terms, process applications, coordinate with management and maintenance, and help monitor occupancy goals while maintaining accurate records.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service mindset and a genuine desire to help others.
• High attention to detail and good organizational skills.
• Ability to manage multiple priorities and stay responsive in a busy environment.
• Comfortable using email, phone systems, property management software, and standard office tools.
• Professional demeanor and a polished, approachable presence.
• Ability to work independently while contributing to a team-focused environment.
• Flexibility to work some evenings or weekends, as needed for tours and resident support.

Responsibilities

• Greet prospective residents and provide tours of available apartments and community amenities.
• Respond to inquiries by phone, email, and in person in a timely and professional manner.
• Explain rental terms, community features, application requirements, and move-in processes.
• Guide applicants through the leasing process from initial interest to lease signing and move-in.
• Maintain accurate records of inquiries, applications, leases, and resident information.
• Assist with marketing efforts, including outreach, advertising follow-up, and resident referrals.
• Support resident retention by delivering courteous service and addressing basic concerns.
• Coordinate with property management and maintenance teams to help ensure smooth operations.
• Prepare lease documents and other paperwork with accuracy and attention to detail.
• Help monitor market trends, competitor offerings, and occupancy goals as directed.

Skills

Communication

Customer service

Attention to detail

Organization

Multitasking

Professionalism

Team player

Independent work

Evening hours

Job description

Rockworth Companies in Phoenix, AZ seeks a leasing professional who is customer-focused and organized to help prospective and current residents find homes that fit their needs, deliver a welcoming experience, and support day-to-day leasing operations.

You will greet residents, conduct tours, respond to inquiries, explain rental terms, process applications, coordinate with management and maintenance, and help monitor occupancy goals while maintaining accurate records.