Leasing Specialist: Tours, Moves & Resident Retention

AION Management LLC; Baltimore (MD); On-site; USD 36,000 - 48,000; Full time

Job summary

AION Management LLC is hiring for a multifaceted leasing and on-site administrative role in Baltimore. This position conducts leasing activities, tours, move-ins, and marketing coordination to drive traffic and close leases.

You will support renewals, data entry in RealPage, and ensure compliance with occupancy standards. The role requires strong English communication, weekend availability, and a valid driver’s license.

Qualifications

• High school diploma or equivalent; college preferred.
• Excellent English communication skills, both verbal and written.
• Must be able to walk apartments and grounds, including stairs.
• Occasionally lifts up to 20 pounds.
• Weekend and holiday availability required.
• Valid driver’s license.

Responsibilities

• Conduct leasing activities: respond to inquiries, provide tours, coordinate move-ins.
• Recommend on-site marketing strategies and programs.
• Develop and monitor referral programs for move-ins and residents.
• Initiate sales outreach including new development and community management.
• Recommend programs to increase qualified traffic and closing ratios.
• Attend weekly marketing meetings.
• Maintain high shop scores (e-commerce, phone, on-site).
• Inspect apartments with new residents at move-in and complete paperwork.
• Track renewals, lease expirations, and notices to vacate.
• Process and report receipt of fees, security deposits, rents and other charges.
• Enter prospect and resident data into RealPage promptly.
• Keep files and leasing area organized.
• Comply with Fair Housing and occupancy standards.
• Inspect market-ready units and models each morning.
• Assist in planning resident functions and ensure curb appeal.
• Monitor service operations to complete requests within 24 hours.
• Provide excellent customer service and professional attitude.
• Maintain availability for resident events and weekends.
• Perform other duties as required.
• Maintain all leasing office standards.

Skills

Excellent English communication

Customer service mindset

Multitasking

Sales outreach planning

Education

High school diploma or equivalent

College preferred

Tools

RealPage

Job description

AION Management LLC is hiring for a multifaceted leasing and on-site administrative role in Baltimore. This position conducts leasing activities, tours, move-ins, and marketing coordination to drive traffic and close leases.

You will support renewals, data entry in RealPage, and ensure compliance with occupancy standards. The role requires strong English communication, weekend availability, and a valid driver’s license.