Leasing Specialist: Boost Occupancy & Customer Experience

AION Management; North Wales (Montgomery County); On-site; USD 36,000 - 48,000; Full time

Job summary

AION Management is seeking a Leasing Associate to maximize occupancy at the property by generating qualified traffic, giving apartment tours, coordinating move-ins, and delivering exceptional customer service. You will drive local marketing efforts, build merchant referrals, and maintain leasing office standards on a daily basis.

The role requires energy, reliability, and strong communication to ensure smooth leasing processes, timely renewals, and positive resident experiences across weekends

Qualifications

• High school diploma or equivalent; college preferred.
• 1 year of customer service or sales experience (or relevant education).
• In Pennsylvania or New Jersey, must obtain a real estate license within 120 days of hire.
• Strong computer skills including Microsoft Office (Word, Excel).
• Excellent English communication skills, both verbal and written.
• Must be able to walk apartments and grounds, including steps and climbing stairs.
• Valid driver’s license; weekend and holidays availability; lift up to 20 pounds.

Responsibilities

• Conduct all leasing activities at the property, responding to telephone inquiries, providing tours of apartments and amenities, following up with prospects, and coordinating all move-ins.
• Recommend strategies and programs for on-site marketing activity.
• Develop and monitor merchant/neighborhood referral programs for move-in packets, newsletters, and resident retention.
• Initiate sales outreach plans including but not limited to new development, community management, internal and external communication, and support.
• Recommend programs and strategies to increase qualified traffic and closing ratios.
• Attend weekly marketing meetings.
• Maintain passing e-shop, phone shop, and physical shop scores of 85% or higher.
• Inspect apartments with the new residents at move in and complete all the necessary paperwork.
• Support Assistant Property Manager with tracking renewals, lease expirations, and notices to vacate.
• Collect and accurately process and report receipt of application fees, security deposits, rents and other fees.
• Accurately enter all prospect and resident data into Real Page/ OneSite in a timely manner.
• Keep files, desk, and leasing area organized.
• Comply with all Fair Housing regulations, local/state regulations, and other laws as they relate to property specific guidelines and occupancy standards.
• Inspect market ready units and models each morning.
• Assist in planning and preparation of resident functions.
• Walk the property for curb appeal and overall property appearance.
• Assist with the monitoring and directing of service operations to ensure service requests are completed within 24 hours and curb appeal standards are met.
• Provide excellent customer service and display courteous and professional attitude toward all customers.
• Maintain availability for resident functions, community affiliated events and weekends.
• Perform other duties as required.
• Maintain all leasing office standards.

Skills

Customer service

Sales

Communication

Education

High school diploma or equivalent

College preferred

Tools

Microsoft Office (Word, Excel)

Job description

AION Management is seeking a Leasing Associate to maximize occupancy at the property by generating qualified traffic, giving apartment tours, coordinating move-ins, and delivering exceptional customer service. You will drive local marketing efforts, build merchant referrals, and maintain leasing office standards on a daily basis.

The role requires energy, reliability, and strong communication to ensure smooth leasing processes, timely renewals, and positive resident experiences across weekends