Leasing Specialist: Occupancy & Customer Experience

Jones Street Residential, Inc.; Brunswick (ME); On-site; USD 38,000 - 60,000; Full time

Job summary

Jones Street Residential, Inc. is seeking a Leasing Consultant in Brunswick, ME to deliver high-quality customer service for current and prospective residents.

You will oversee the full leasing process, respond to inquiries, schedule tours, screen applicants, and prepare lease documents while staying informed about market trends. The role requires strong communication, sales and organizational skills, with a focus on occupancy optimization and compliance with regulations.

Qualifications

• 1–2 years of sales experience in retail, hospitality, or multi-family environment.
• Proficient computer and software skills, specifically Microsoft Office Suite.
• Excellent written and verbal communication skills.
• Experience with social media and marketing platforms preferred.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Excellent time management skills and ability to prioritize work.
• Trustworthy and reliable – sensitivity to confidential matters is required.
• Must have valid driver’s license and valid Vehicle insurance.
• Must have a neat appearance and professional apparel.
• Experience with Yardi highly preferred.

Responsibilities

• Develop and implement personal sales and telephone skills.
• Provide information about apartments and the community to prospective residents and schedule visits.
• Manage leasing process from introduction to occupancy and maintain communication with residents.
• Collect security deposits, rent, and other funds.
• Prepare all lease documents following qualification and screening procedures.
• Aim to optimize occupancy while maintaining favorable rent and traffic.
• Maintain leasing data in the database and track market trends.
• Address resident problems and ensure timely resolution.
• Coordinate service requests with Maintenance and support marketing efforts.

Skills

Sales experience

Customer service

Communication

Time management

Tools

Microsoft Office

Yardi

Job description

Jones Street Residential, Inc. is seeking a Leasing Consultant in Brunswick, ME to deliver high-quality customer service for current and prospective residents.

You will oversee the full leasing process, respond to inquiries, schedule tours, screen applicants, and prepare lease documents while staying informed about market trends. The role requires strong communication, sales and organizational skills, with a focus on occupancy optimization and compliance with regulations.