Leasing Specialist: Drive Occupancy & Resident Experience

Jones Street Residential; Brunswick (ME); On-site; USD 40,000 - 54,000; Full time

Job summary

Jones Street Residential is seeking a Leasing Consultant to deliver high-quality customer service to current and prospective residents. You will oversee the leasing process, respond to inquiries, schedule tours, screen applicants, and prepare leases, while gaining a strong understanding of the local real estate market.

This role emphasizes occupancy optimization, accurate data management, and collaboration with the Community Manager and Maintenance team.

Qualifications

• 1–2 years of sales experience in a retail, hospitality, or multi-family environment.
• Proficient in Microsoft Office Suite.
• Excellent written and verbal communication skills.
• Experience with social media and marketing platforms preferred.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Must have valid driver’s license and valid Vehicle insurance.
• Experience with Yardi highly preferred.

Responsibilities

• Develop and implement personal sales and telephone skills.
• Provide information about the apartments and the community to the prospective resident and schedules visits to the community.
• Responsible for the leasing process from introduction to occupancy and maintaining communication throughout the tenancy.
• Collect security deposits, rent, and all other funds associated with resident moves.
• Prepare all lease documentation while following qualification, screening, and acceptance of applicant procedures.
• Work to optimize occupancy while maintaining effective lease rent, increasing community traffic, and maintaining closing ratio goals.
• Maintain prospect, traffic, and leasing data in database.
• Retain thorough product knowledge of market competition, prepare monthly competitive survey reports and analyze real estate market trends in the area.
• Respond to resident problems and complaints, following through to ensure resolution of issues.
• Complete service requests and communicate all requests to the Maintenance Department.
• Support the overall marketing efforts and offer input and suggestions in regard to promotions, advertisements, etc.
• Maintain an accurate and in-depth knowledge of all aspects of the community, particularly in areas such as rent and pricing information, vacancies, apartment availability, lease expirations, square footage, etc.
• Inspect vacant apartments on a regular basis to ensure they are ready to show to prospective residents.
• Conduct follow-up activity with all residents in order to establish positive resident relations.
• Maintain open communications with the Community Manager and Maintenance Manager.
• Implement or direct implementation of all applicable community policies and procedures.
• Ensure compliance with all federal, state, and local laws, specifically Fair Housing regulations.

Skills

Sales experience

Customer service

Communication skills

Organizational skills

Time management

Multi-tasking

Attention to detail

Tools

Microsoft Office Suite

Yardi

Job description

Jones Street Residential is seeking a Leasing Consultant to deliver high-quality customer service to current and prospective residents. You will oversee the leasing process, respond to inquiries, schedule tours, screen applicants, and prepare leases, while gaining a strong understanding of the local real estate market.

This role emphasizes occupancy optimization, accurate data management, and collaboration with the Community Manager and Maintenance team.