Resident Experience & Leasing Specialist

Jones Street; Conshohocken (Montgomery County); On-site; USD 38,000 - 56,000; Full time

Job summary

Jones Street is seeking a Leasing Consultant to provide exceptional customer service to current and prospective residents and manage the leasing process from inquiry to occupancy. You will schedule tours, screen applicants, prepare lease documents, and help maximize occupancy through effective marketing and competitive market knowledge.

Ideal candidates have 1–2 years of sales experience in multi-family settings, strong communication, and proficiency with Microsoft Office; Yardi experience is

Qualifications

• 1–2 years of sales experience in retail, hospitality, or multi-family environments.
• Proficient with Microsoft Office Suite.
• Excellent written and verbal communication skills.
• Experience with social media and marketing platforms preferred.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Excellent time management skills and ability to prioritize work.
• Must have valid driver’s license and vehicle insurance.
• Must have a neat appearance and professional apparel.
• Experience with Yardi highly preferred.

Responsibilities

• Effectively develop and implement personal sales and telephone skills.
• Provide information about the apartments and the community to the prospective resident and schedules visits to the community.
• Responsible for the leasing process from introduction to the actual occupancy of the resident and maintaining communication throughout the tenancy of the resident.
• Collect security deposits, rent, and all other funds associated with resident moves.
• Prepare all lease documentation while following qualification, screening, and acceptance of applicant procedures.
• Work to optimize occupancy while maintaining effective lease rent, increasing community traffic, and maintaining closing ratio goals.
• Maintain prospect, traffic, and leasing data in database.
• Retain thorough product knowledge of market competition, prepare monthly competitive survey reports and analyze the real estate market trends in the area.
• Respond to resident problems and complaints, following through to ensure resolution of issues.
• Complete service requests and communicate all requests to the Maintenance Department.
• Support the overall marketing efforts and offer input and suggestions in regard to promotions, advertisements, etc.
• Maintain an accurate and in-depth knowledge of all aspects of the community, particularly in areas such as rent and pricing information, vacancies, apartment availability, lease expirations, square footage, etc.
• Inspect vacant apartments on a regular basis to ensure they are ready to show to prospective residents.
• Conduct follow-up activity with all residents in order to establish positive resident relations.
• Maintain open communications with the Community Manager and Maintenance Manager.
• Implement or direct implementation of all applicable community policies and procedures.
• Ensure compliance with all federal, state, and local laws, specifically Fair Housing regulations.

Skills

Sales experience

Customer service

Strong communication

Organization

Time management

Multitasking

Driving

Professional appearance

Tools

Microsoft Office

Yardi

Job description

Jones Street is seeking a Leasing Consultant to provide exceptional customer service to current and prospective residents and manage the leasing process from inquiry to occupancy. You will schedule tours, screen applicants, prepare lease documents, and help maximize occupancy through effective marketing and competitive market knowledge.

Ideal candidates have 1–2 years of sales experience in multi-family settings, strong communication, and proficiency with Microsoft Office; Yardi experience is