Leasing Specialist - Guest-Centric Property Sales

VetJobs; Austin (TX); On-site; USD 30,000 - 32,000; Full time

Job summary

Sentral is seeking a Sales Specialist to work on-site in Austin, TX. You will lease homes, build rapport with residents, and ensure a smooth customer journey from first contact through move-in.

This role requires strong communication, attention to detail, and the ability to manage multiple tasks. Schedule is Tue–Sat 9:00 AM–6:00 PM, with local compliance and market awareness essential.

Qualifications

• High School Diploma or equivalent required; some college preferred.
• Minimum of one-year of experience in a customer service-related industry and one-year of apartment leasing experience or a combination of accounting skills/education with customer service experience is preferred
• Must possess strong attention to detail and sales ability
• Demonstrated ability to support and contribute to community team
• Strong oral and written communication skills
• Great time management skills
• Strong decision-making and problem-solving skills
• Computer literate with capability in email, MS Office and related communication tools
• Willingness to participate in training in order to comply with new or existing laws
• Demonstrated ability to diffuse and respond to customer concerns to avoid escalation of the problem
• Ability to work a flexible schedule, including evenings and weekends

Responsibilities

• Uphold Sentral’s standards, best practices, policies and procedures, and value of excellence in customer service
• Establish rapport with residents and guests so they always feel loved
• Oversee the daily leasing responsibilities of the community in accordance with company policies and standards
• Oversee and coordinate welcoming new residents and guests
• Assist with office management and clerical tasks
• Record and update details of prospective residents, current residents, and guests in the property management software in a timely and detailed manner
• Complete opening and closing procedures
• Complete lease applications and assist with verification of application information; inform prospective residents of results
• Inform maintenance team of any need for repair or cleaning
• Maintain and store documentation effectively
• Liaise with residents and guests to provide information and address their questions and concerns
• Advertise available homes and conduct property tours as part of marketing activities
• Provide backup for Experience team and homeshare efforts related to guest check-ins and outs
• Accept rent payments, security deposits and other applicable fees
• Follow all local, city and federal regulations
• Maintain compliance with Fair Housing requirements and all applicable laws, codes and ordinances
• Assist in conducting market surveys and shop competitive communities
• Perform other related duties and assignments as needed and assigned

Skills

Strong communication

Time management

Decision-making

Problem-solving

Attention to detail

Sales ability

Customer service

MS Office

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Sentral is seeking a Sales Specialist to work on-site in Austin, TX. You will lease homes, build rapport with residents, and ensure a smooth customer journey from first contact through move-in.

This role requires strong communication, attention to detail, and the ability to manage multiple tasks. Schedule is Tue–Sat 9:00 AM–6:00 PM, with local compliance and market awareness essential.