Leasing Specialist

Automatic Data Processing, Inc.; Baltimore (MD); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Bonus/Commission

Rent discount

Health/dental/vision

401K with match

Paid training

Job summary

Automatic Data Processing, Inc. seeks a Leasing Specialist for Mount Ridge in Baltimore, MD 21228. The role focuses on leasing apartment homes, delivering exceptional service, and driving occupancy.

The position includes a competitive hourly rate plus bonus/commission, a 20% monthly rent discount at suitable communities, and a comprehensive benefits package. Strong lead management to convert prospects to tours and residents, plus conflict resolution and event planning duties, are key.

Qualifications

• Sales and customer service experience required or strongly preferred.
• Leasing experience or training preferred.
• 2+ years in sales, hospitality, or customer service considered.

Responsibilities

• Lead management to convert leads to tours and tours to residents.
• Resolve conflicts and de-escalate issues; problem-solve.
• Create and conduct resident events regularly.
• Deliver exceptional customer service to current residents.
• Follow up with prospects; maintain consistent follow-ups.
• Know product and articulate its value in the market.
• Collaborate with team to understand prospect/resident needs and provide best solutions.
• Strong verbal and written communication; general office administration.
• Ability to work rotating Saturdays while 40 hours per week.
• Vehicle and driver’s license required.

Skills

Sales

Customer service

Lead management

Communication

Conflict resolution

Event planning

Team collaboration

Leasing experience

2+ years sales/hospitality

General office admin

Self-motivation

Outgoing personality

People skills

Driver's license

Job description

Position: Leasing Specialist for Mount Ridge - Baltimore, MD 21228

Role Overview

As a Leasing Specialist for Mount Ridge, you will work at a fast pace to lease apartment homes and deliver exceptional customer service. This community has 266 units.

Competitive hourly rate + bonus/commission + 20% monthly rent discount at any of our suitable communities + health/dental/vision/401K with generous match + paid training.

• Sales focused. Strong lead management to be able to convert leads to tours and tours to residents.
• Conflict resolution skills, ability to de-escalate issues and problem-solve.
• Create and conduct fun events for the residents on a regular basis.
• Deliver great customer service to your current residents.
• Follow up with prospects. Consistent follow-ups are one of the most valuable acts for anyone in a sales role.
• Product and market knowledge. Understand our product and be able to articulate its value in the market.
• Collaborate with your team. Understand the unique needs of prospects and residents to determine the best solution.
• Leasing experience and/or training is strongly preferred.
• 2+ years of sales, hospitality and customer service exp also considered.
• General office administrative exp, verbal and written communication skills.
• Self-motivation and drive.
• Outgoing personality, quick to connect with others.
• People skills. The ability to have conversations with prospects and residents to understand their real needs, so you can build rapport and trust.
• Ability to work rotating Saturdays (still work 40 hours per week)
• Vehicle, driver’s license

We've been Certified a Top Workplace Nationally and Top Ten Property Management Company Nationwide.