Leasing & Resident Experience Specialist

Harbor Group Management Company; Virginia Beach (VA); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental & Vision Plans

401(k) Plan with Employer Matching

PTO & 10+ Paid Holidays

Paid Parental Leave

Employee Apartment Discount

Insta Pay Eligible

Job summary

Harbor Group Management Company is a multi-billion dollar real estate investment and property management firm seeking a proactive Leasing Specialist for a Virginia Beach multifamily community. You will show apartments, qualify leads, process applications, coordinate leases and move-ins, implement marketing plans, and support the Property Manager to deliver outstanding resident service and strong occupancy.

Strong communication, organization, and a customer-first mindset are essential; weekend

Qualifications

• High school diploma or equivalent.
• At least 1 year of leasing, sales, or customer service experience; property management preferred.
• Proficient in Microsoft Office and property management software.
• Experience with social media (Facebook, Instagram) preferred.
• Excellent organizational and communication skills with ability to manage multiple tasks in a fast-paced environment.
• Flexibility to work weekends if required.
• Valid driver’s license for possible golf-cart operation.

Responsibilities

• Greet prospective residents, conduct property tours, and showcase available apartments and amenities.
• Qualify leads, process rental applications, run background and credit checks, and prepare lease documents.
• Ensure units are move-in ready by inspecting them and coordinating with maintenance.
• Execute lease agreements and move-in packages for a smooth onboarding.
• Design and implement marketing plans to generate traffic and maintain occupancy.
• Promote the community via Craigslist, Facebook, and email campaigns.
• Coordinate resident referral programs and employer outreach; participate in local networking.
• Maintain records of interactions using property management software (e.g., Yardi, OneSite).
• Assist with rent collection and delinquent accounts; support administrative tasks.

Skills

Organization

Communication

Customer service

Multitasking

Problem solving

Education

High School Diploma or equivalent

Tools

Microsoft Office

Yardi

OneSite

Job description

Harbor Group Management Company is a multi-billion dollar real estate investment and property management firm seeking a proactive Leasing Specialist for a Virginia Beach multifamily community. You will show apartments, qualify leads, process applications, coordinate leases and move-ins, implement marketing plans, and support the Property Manager to deliver outstanding resident service and strong occupancy.

Strong communication, organization, and a customer-first mindset are essential; weekend