Apartment Leasing & Community Growth Specialist

Colonial Group; Virginia Beach (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

Harbor Group Management Company is seeking a Leasing Specialist to drive occupancy and resident satisfaction at a multi-family community in Virginia Beach.

You will greet prospective residents, conduct tours, process applications, coordinate marketing, and support the Property Manager to ensure a smooth onboarding and positive living experience. Proficiency with Yardi or OneSite, strong communication, and the ability to manage multiple tasks in a fast-paced environment are essential.

Qualifications

• High School Diploma or equivalent required.
• Minimum one year of leasing, sales, or customer service experience; PM experience preferred.
• Proficiency with Microsoft Office; knowledge of property management software essential.
• Experience using social media (Facebook, Instagram) is a plus.
• Excellent organizational and communication skills in a fast-paced environment.
• Ability to manage multiple tasks and deadlines independently or in a team.
• Customer service oriented with professional resident/vendor interactions.
• Valid driver's license may be required.

Responsibilities

• Greet prospective residents, conduct property tours, and showcase available apartments and amenities.
• Qualify leads, process rental applications, run background and credit checks, and prepare lease documents.
• Ensure units are move-in ready by inspecting them before occupancy and coordinating with maintenance.
• Execute lease agreements and move-in packages, onboarding new residents.
• Design and implement marketing plans to generate traffic and maintain occupancy.
• Promote the community via digital platforms such as Craigslist, Facebook, and email campaigns.
• Coordinate resident referral programs, employer outreach, and participate in local networking efforts.
• Maintain up-to-date knowledge of market conditions, competitor properties, rental rates, and trends.
• Support resident retention through excellent customer service and timely response to questions, complaints, and maintenance needs.
• Conduct follow-up communication with prospects and new residents to ensure satisfaction.
• Participate in lease renewal efforts by preparing renewal documents and finalizing lease extensions.
• Maintain accurate records of prospect and resident interactions using property management software (Yardi, OneSite).
• Keep guest cards updated and perform follow-ups on all leads.
• Assist with rent collection, manage delinquent accounts, and support administrative tasks as assigned by the Property Manager.
• Ensure leasing office and tour path are presentable and meet show standards at all times.

Skills

Communication skills

Organizational skills

Problem-solving

Customer service

Attention to detail

Multitasking

Teamwork

Education

High School Diploma or equivalent

Tools

Microsoft Office

Yardi

OneSite

Job description

Harbor Group Management Company is seeking a Leasing Specialist to drive occupancy and resident satisfaction at a multi-family community in Virginia Beach.

You will greet prospective residents, conduct tours, process applications, coordinate marketing, and support the Property Manager to ensure a smooth onboarding and positive living experience. Proficiency with Yardi or OneSite, strong communication, and the ability to manage multiple tasks in a fast-paced environment are essential.