Leasing & Resident Experience Specialist

Scully Company; Philadelphia (Philadelphia County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Employer match

Paid Time Off

Housing Discount

Tuition Assistance

Parental Leave

Flexible Spending Account

Pet Insurance

Job summary

Scully Company is seeking a Leasing/Resident Experience Consultant to help prospective residents navigate the process of finding a home. You will deliver engaging tours, highlight community benefits, and build lasting connections through phone, text, email, and in-person interactions.

You will serve as the on-site brand ambassador, providing excellent service, coordinating with residents and prospects, and ensuring a smooth move-in experience while working a full-time schedule including weekends.

Qualifications

• Prior leasing, hospitality, marketing or community engagement experience.
• Excellent interpersonal and communication skills.
• Polished professional appearance.
• Comfort using CRM or sales software.

Responsibilities

• Guiding people through the process of finding a home.
• Building rapport and engaging customers through meaningful conversations.
• Delivering exceptional apartment tours and creating memorable first impressions.
• Demonstrating the unique benefits that set your community apart.
• Maintaining consistent and thoughtful communication throughout the sales process.
• Providing top notch customer service for our residents.
• Serving as a welcoming on-site brand ambassador for the community.
• Making the leasing and move-in process simple for new residents.
• Representing the Scully brand with a can-do, problem solving attitude.
• Building connections with residents, prospects, and local businesses.

Skills

Customer service

Interpersonal skills

Communication

Comfort with technology

Social media use

Education

High School Diploma or equivalent

Associate or Bachelor's degree preferred

Tools

CRM software

Sales platforms

Job description

Scully Company is seeking a Leasing/Resident Experience Consultant to help prospective residents navigate the process of finding a home. You will deliver engaging tours, highlight community benefits, and build lasting connections through phone, text, email, and in-person interactions.

You will serve as the on-site brand ambassador, providing excellent service, coordinating with residents and prospects, and ensuring a smooth move-in experience while working a full-time schedule including weekends.