Leasing & Resident Experience Specialist

Bedrockmanagement; Memphis (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Bedrock Property Management in Memphis, TN is seeking a Leasing Consultant to support day-to-day operations, meet leasing and financial goals, and deliver outstanding customer service to residents and owners.

You will manage resident tours, respond to inquiries, and maintain a welcoming office while collaborating with the Community Director to drive resident satisfaction and property performance, all within fair housing guidelines and company policies.

Qualifications

• Ability to manage the community's reputation across channels and communicate with prospects, residents, vendors, and the market.
• Strong communication and listening skills to identify residents' needs and provide solutions.
• Commitment to excellent customer service and resident satisfaction.
• Willingness to learn, grow, and meet property goals with energy and optimism.
• Team-oriented approach and collaboration with the Community Director.

Responsibilities

• Provide exemplary customer service to all residents and proactively resolve issues.
• Adhere to federal fair housing standards and applicable laws.
• Develop professional skills and continually improve performance.
• Present a professional image and represent the company to residents, vendors, and owners.
• Greet residents, maintain a neat office, and conduct tours for prospective residents.

Skills

Social media

Prospect communication

Customer service

Active listening

High energy

Team collaboration

Job description

Bedrock Property Management in Memphis, TN is seeking a Leasing Consultant to support day-to-day operations, meet leasing and financial goals, and deliver outstanding customer service to residents and owners.

You will manage resident tours, respond to inquiries, and maintain a welcoming office while collaborating with the Community Director to drive resident satisfaction and property performance, all within fair housing guidelines and company policies.