Leasing & Resident Experience Specialist

Bedrockmanagement; Dallas (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

Bedrock Property Management in Dallas, TX is seeking a Leasing Consultant to support day-to-day operations, drive leasing goals, and deliver exceptional resident service. You will manage online reputation, communicate with prospects, residents, and vendors, and collaborate with the Community Director to achieve property objectives.

The role emphasizes customer experience, professional image, and ongoing skill development.

Qualifications

• Manage the community's reputation via social media, direct communication, and marketing.
• Be the primary communicator to prospects, residents, vendors, and your market.
• Constantly learn and search for ways to improve traffic, leasing, and total income.

Responsibilities

• Provides exemplary customer service to all residents proactively solving issues, and creating a warm and welcoming environment for all.
• Abides by federal fair housing standards and all other applicable laws.
• Develops their professional skills, seeking continual growth and learning from mistakes.
• Embodies company policies and procedures in all interactions.
• Presents a professional image and effectively represents the company to residents, vendors, and owners alike.
• Operates computers and other technological devices on site.
• Represents the community on the phone and in written communication.
• Greets residents, cleans and maintains a neat office, and serves as a point of contact.
• Completes prospective resident tours, showcasing the property with pride.
• Resolves issues in a timely manner with a focus on customer service.
• Responds to issues outside of normal work schedule when required to ensure the safety and satisfaction of residents.
• Drives property performance by participating in resident events, marketing the property, and focusing on resident retention.
• Performs all other duties, as assigned.

Skills

Social media management

Prospect communication

Customer service

Team collaboration

Active listening

Goal oriented

Job description

Bedrock Property Management in Dallas, TX is seeking a Leasing Consultant to support day-to-day operations, drive leasing goals, and deliver exceptional resident service. You will manage online reputation, communicate with prospects, residents, and vendors, and collaborate with the Community Director to achieve property objectives.

The role emphasizes customer experience, professional image, and ongoing skill development.