Leasing & Resident Experience Specialist

Greystar Worldwide, LLC; Lakewood (CO); On-site; USD 38,000 - 52,000; Full time

Job summary

Greystar Worldwide, LLC is seeking a Leasing/Sales Consultant in Lakewood, CO to execute marketing, leasing, and renewal strategies. You will guide prospective residents through tours, applications, and move‑in, supporting occupancy and revenue goals while maintaining resident satisfaction throughout the lease term.

Responsibilities include lead management, CRM use, data analysis, and collaboration with Lifestyle/Marketing teams to enhance resident engagement.

Responsibilities

• 1. Performs all sales and leasing activities to achieve the property’s revenue and occupancy goals by greeting and qualifying prospects, conducting property tours and showing apartments, continuing the relationship with prospects, processing applications, credit screening, and criminal background checks, preparing the lease and move‑in package, and ensuring a smooth resident move‑in and lease signing.
• 2. Collects all pertinent information from prospective residents at move‑in and records as appropriate.
• 3. Stays informed about and collaborates with teams/leadership on current market and competitor conditions that may impact the community’s occupancy, market rent, and sales results, develops and implements short‑and long‑term marketing plans and goals to sustain occupancy, and follows the property’s established policies related to concessions, specials, and other programs to boost occupancy.
• 4. Designs and executes marketing activities and events to create and drive traffic to the property, including implementing resident referral and employer outreach programs, using internet marketing tools and following other property‑specific marketing plans, drives, and special programs.
• 5. Uses the on‑site property management software application to track apartment availability, record traffic and leasing activities, manage resident and prospect data, capture critical demographic and other information about existing and future residents, and review and analyze data.
• 6. Ensures that the property and show units meet the Company’s standards for show quality by daily inspecting the tour path and show‑ready units, communicating maintenance and upkeep needs to the property’s maintenance team members, merchandising and ensuring a physically appealing show unit and/or model and amenities, and preparing the leasing office for daily leasing activities.
• 7. Follows‑up with prospects and new residents within 24 hours to ensure satisfaction by sending e‑mail, thank‑you notes, and cards or making telephone calls or other contacts to finalize decisions to lease and/or renew. Documents all follow up and classes leads during the lifecycle of the sales process

Job description

Greystar Worldwide, LLC is seeking a Leasing/Sales Consultant in Lakewood, CO to execute marketing, leasing, and renewal strategies. You will guide prospective residents through tours, applications, and move‑in, supporting occupancy and revenue goals while maintaining resident satisfaction throughout the lease term.

Responsibilities include lead management, CRM use, data analysis, and collaboration with Lifestyle/Marketing teams to enhance resident engagement.