Leasing & Property Operations Assistant Manager

Greenbrier Management; Roanoke (VA); On-site; USD 42,000 - 65,000; Full time

Job summary

Greenbrier Management is seeking a highly motivated Assistant Manager to join its growing property management team. The role focuses on leasing, marketing, and ensuring resident satisfaction within a multi-family community.

You will interact with prospective residents, conduct tours, process applications, collect deposits, and coordinate move-ins, renewals, and service requests. The position offers opportunities to contribute to community goals and work with a driven team of A players.

Responsibilities

• Rents apartment units to prospective residents.
• Answers phone and email inquiries from prospective residents while encouraging them to visit the community.
• Meets with prospective residents to determine the type of apartment to meet the prospect’s needs, while using innovative sales techniques to close lease sales.
• Develops and implements an effective marketing plan that achieves community goals.
• Develops and implements an effective marketing plan that achieves community goals. Conducts outreach marketing activity to ensure appropriate traffic levels are achieved and maintained.
• Shows apartments and the overall community to prospective residents ensuring amenities are highlighted.
• Meets with prospects to obtain all needed information to begin the application process. This includes entering all data in the computer system.
• Contacts prospect regarding the approval/disapproval decision. This includes assisting them in completing the lease application, while obtaining initial rent and deposit payments. Most importantly, schedules the move in date and any maintenance which must be completed in advance of the move in date.
• Prepares and maintains a file for each resident. This includes ensuring all information is correct and updated on a regular basis.
• Contacts residents with expiring leases to discuss renewals and encourages lease renewals.
• Takes resident calls for service or other needs while forwarding to the appropriate staff members. As appropriate, writes work orders for service, promotes good resident relations through courteous and timely response to resident needs and concerns.
• Answers outside phone calls and greets visitors.
• Prepares reports or compiles other data as requested.
• Performs other duties as assigned which are in the best interests of the company.

Job description

Greenbrier Management is seeking a highly motivated Assistant Manager to join its growing property management team. The role focuses on leasing, marketing, and ensuring resident satisfaction within a multi-family community.

You will interact with prospective residents, conduct tours, process applications, collect deposits, and coordinate move-ins, renewals, and service requests. The position offers opportunities to contribute to community goals and work with a driven team of A players.