Leasing Professional - Drive Occupancy & Resident Experience

Kairoi; Colorado Springs (CO); On-site; USD 42,000 - 56,000; Full time

Job summary

Kairoi is seeking a Leasing Professional in Colorado Springs to manage inquiries, tours and the leasing journey from first contact to signed lease. The role emphasizes resident outreach, strong customer service, and using Yardi or RealPage to track prospects.

You will showcase the community, coordinate with the Community Manager on marketing, and maintain accurate records while meeting occupancy goals, including occasional weekend hours in a fast-paced multifamily environment.

Qualifications

• High school diploma or equivalent required. Bachelor's degree preferred.
• Minimum of two years of experience in a leasing or sales role, preferably in the multifamily industry.
• Proficiency in property management software (such as Yardi or RealPage).
• Excellent customer service and communication skills.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.
• Must have a valid driver's license with no major infractions in the last 12 months.
• Excellent interpersonal and communication skills to effectively interact with residents, prospects, and colleagues.
• Ability and confidence to independently cover weekend hours and manage property operations.
• Strong ability to build rapport and establish positive relationships with residents.
• Proactive and solution-oriented approach to resident concerns and requests.
• Ability to work effectively in a fast-paced environment and adapt to changing priorities.
• Team player with a positive and professional attitude

Responsibilities

• Present the community and apartment homes professionally, highlighting features that appeal to prospective residents.
• Respond to inquiries, schedule tours, and guide prospects through the leasing process.
• Maintain thorough knowledge of property features, floor plans, pricing, and availability.
• Use property management software (Yardi or RealPage) to manage resident information, applications, and leases.
• Conduct move-ins and move-outs, ensuring a smooth, positive experience.
• Plan and execute resident retention programs, including events that foster belonging and satisfaction.
• Collaborate on marketing efforts, including social media engagement and online reputation management.
• Proactively drive traffic, follow up on leads, and perform marketing outreach during slower periods to meet occupancy goals.
• Maintain accurate records of resident interactions and transactions, ensuring compliance with laws.
• Other duties as assigned.

Skills

Customer service

Communication

Time management

Teamwork

Weekend availability

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Yardi

RealPage

Job description

Kairoi is seeking a Leasing Professional in Colorado Springs to manage inquiries, tours and the leasing journey from first contact to signed lease. The role emphasizes resident outreach, strong customer service, and using Yardi or RealPage to track prospects.

You will showcase the community, coordinate with the Community Manager on marketing, and maintain accurate records while meeting occupancy goals, including occasional weekend hours in a fast-paced multifamily environment.