Leasing Operations Leader | Growth, Bonuses & Benefits

ODUrent; Norfolk (VA); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Training & development

Tuition assistance

Vision insurance

Bonus based on performance

Company parties

Competitive salary

Opportunity for advancement

Paid time off

Parental leave

Job summary

ODUrent is seeking a Leasing Operations Manager in Norfolk to lead leasing and marketing efforts, drive occupancy, renewals, and supervise a leasing team. The role focuses on optimizing processes, pricing, and performance against goals.

You will oversee daily leasing activities, monitor leads and conversions, and ensure timely lease execution while coordinating with maintenance and customer service to deliver exceptional housing experiences.

Qualifications

• 5–10+ years in leasing or property management, preferably student housing or multifamily.
• 2+ years of management experience preferred.
• Strong sales, marketing, customer service, and organizational skills.
• Proven ability to meet occupancy and leasing goals.
• Experience with property management software; Buildium preferred.
• Knowledge of Fair Housing laws and leasing regulations.
• Valid driver's license and reliable transportation.

Responsibilities

• Oversee daily leasing operations and maintain occupancy goals.
• Monitor leads, tours, applications, conversion rates, and renewals.
• Ensure timely lead follow-up and accurate lease execution.
• Manage rental rates, availability, and concessions.
• Develop marketing campaigns to generate leads and increase conversions.
• Oversee online listings, advertising, and social media marketing.
• Manage renewal strategies, pricing, and deadlines.
• Monitor marketing effectiveness and identify opportunities for improvement.
• Lead, train, and hold the leasing team accountable for performance.
• Establish departmental goals and provide weekly performance reports.
• Coordinate with Maintenance, Customer Service, and Operations.
• Ensure compliance with company SOPs and Fair Housing regulations.

Skills

Sales

Marketing

Customer service

Organization

Tools

Buildium

Job description

ODUrent is seeking a Leasing Operations Manager in Norfolk to lead leasing and marketing efforts, drive occupancy, renewals, and supervise a leasing team. The role focuses on optimizing processes, pricing, and performance against goals.

You will oversee daily leasing activities, monitor leads and conversions, and ensure timely lease execution while coordinating with maintenance and customer service to deliver exceptional housing experiences.