Leasing Operations Manager Location: VA-NORFOLK-23508 Full / Part Time

ODUrent; Norfolk (VA); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Training & development

Tuition assistance

Vision insurance

Bonus based on performance

Company parties

Competitive salary

Opportunity for advancement

Paid time off

Parental leave

Job summary

ODUrent is seeking a Leasing Operations Manager in Norfolk to lead leasing and marketing efforts, drive occupancy, renewals, and supervise a leasing team. The role focuses on optimizing processes, pricing, and performance against goals.

You will oversee daily leasing activities, monitor leads and conversions, and ensure timely lease execution while coordinating with maintenance and customer service to deliver exceptional housing experiences.

Qualifications

• 5–10+ years in leasing or property management, preferably student housing or multifamily.
• 2+ years of management experience preferred.
• Strong sales, marketing, customer service, and organizational skills.
• Proven ability to meet occupancy and leasing goals.
• Experience with property management software; Buildium preferred.
• Knowledge of Fair Housing laws and leasing regulations.
• Valid driver's license and reliable transportation.

Responsibilities

• Oversee daily leasing operations and maintain occupancy goals.
• Monitor leads, tours, applications, conversion rates, and renewals.
• Ensure timely lead follow-up and accurate lease execution.
• Manage rental rates, availability, and concessions.
• Develop marketing campaigns to generate leads and increase conversions.
• Oversee online listings, advertising, and social media marketing.
• Manage renewal strategies, pricing, and deadlines.
• Monitor marketing effectiveness and identify opportunities for improvement.
• Lead, train, and hold the leasing team accountable for performance.
• Establish departmental goals and provide weekly performance reports.
• Coordinate with Maintenance, Customer Service, and Operations.
• Ensure compliance with company SOPs and Fair Housing regulations.

Skills

Sales

Marketing

Customer service

Organization

Tools

Buildium

Job description

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Training & development
• Tuition assistance
• Vision insurance
• Bonus based on performance
• Company parties
• Competitive salary
• Opportunity for advancement
• Paid time off
• Parental leave

About Us

Voted one of the Best Places to Work in Hampton Roads, ODUrent is one of the largest, fastest-growing, and most innovative real estate companies in the region. We specialize in off-campus student housing, manage 750 units, oversee over 300 self-storage units, and operate several traditional apartment communities.

We are also proud to be one of the top-rated property management companies in Norfolk on Google, driven by our commitment to customer service, operational excellence, and doing things the right way the first time.

Position Summary

As our Leasing Operations Manager, you will oversee leasing and marketing operations, drive occupancy, manage renewals, and lead our leasing team. We are seeking a results-driven leader who understands leasing metrics, marketing strategies, and team accountability.

Compensation & Benefits

• Salary: $75,000 annually, based on experience
• Bonuses: Quarterly performance bonuses up to $20,000 annually
• Health Benefits: Company pays 60% of medical, dental, and vision
• Life Insurance: Company-paid policy
• Paid Leave: PTO after 90 days; parental leave available
• Retirement: 401(k) with up to 5% company match
• Education: Tuition reimbursement and paid certifications
• Perks: Company events, team-building, and career growth opportunities

Key Responsibilities

Leasing & Performance

• Oversee daily leasing operations and maintain occupancy goals.
• Monitor leads, tours, applications, conversion rates, and renewals.
• Ensure timely lead follow-up and accurate lease execution.
• Manage rental rates, availability, and concessions.

Marketing & Renewals

• Develop marketing campaigns to generate leads and increase conversions.
• Oversee online listings, advertising, and social media marketing.
• Manage renewal strategies, pricing, and deadlines.
• Monitor marketing effectiveness and identify opportunities for improvement.

Leadership & Team Collaboration

• Lead, train, and hold the leasing team accountable for performance.
• Establish departmental goals and provide weekly performance reports.
• Coordinate with Maintenance, Customer Service, and Operations.
• Ensure compliance with company SOPs and Fair Housing regulations.
• Identify opportunities to improve efficiency and leasing processes.

Qualifications

• Experience: 5–10+ years in leasing or property management, preferably student housing or multifamily.
• Leadership: 2+ years of management experience preferred.
• Strong sales, marketing, customer service, and organizational skills.
• Proven ability to meet occupancy and leasing goals.
• Experience with property management software; Buildium preferred.
• Knowledge of Fair Housing laws and leasing regulations.
• Valid driver's license and reliable transportation.

Why Join ODUrent?

At ODUrent, you'll be part of a growing, innovative company that values leadership, accountability, and results. Our culture is built around our CARES values: Customer Service, Attitude, Results, Education, and Strong Finish.

Compensation: $75,000 per year, plus quarterly performance bonuses.