Leasing Office Concierge & Front Desk Specialist

Fifth Ward Community Redevelopment Corporation; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Fifth Ward Community Redevelopment Corporation seeks a receptionist to be the first point of contact for residents, prospects, vendors, and visitors. You will provide exceptional customer service, manage front office tasks, answer phones, schedule appointments, and assist the leasing and property management team daily.

Responsibilities include welcoming guests, handling inquiries, maintaining records, supporting lease processes, and coordinating with staff for deliveries and events.

Qualifications

• High school diploma or GED required.
• One year of customer service, receptionist, administrative, or office experience preferred.
• Previous apartment leasing or property management experience is a plus.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Professional appearance and positive attitude.
• Ability to maintain confidentiality.
• Strong attention to detail.

Responsibilities

• Greet residents, prospects, vendors, and guests in a professional and friendly manner.
• Answer and direct incoming phone calls and respond to general inquiries.
• Maintain a clean, organized reception area and provide exceptional customer service.
• Schedule appointments for leasing tours and resident meetings; assist with leasing processes.
• Maintain resident records and confidential documents; support office operations.
• Assist with leasing, resident communications, and day‑to‑day property management tasks.
• Coordinate with staff to receive deliveries and manage visitor logs.
• Support management by coordinating correspondence and documentation.

Skills

Customer service

Communication

Organization

Attention to detail

Confidentiality

Teamwork

Education

High school diploma or GED

Tools

Microsoft Office

Yardi

AppFolio

RealPage

Entrata

Job description

Fifth Ward Community Redevelopment Corporation seeks a receptionist to be the first point of contact for residents, prospects, vendors, and visitors. You will provide exceptional customer service, manage front office tasks, answer phones, schedule appointments, and assist the leasing and property management team daily.

Responsibilities include welcoming guests, handling inquiries, maintaining records, supporting lease processes, and coordinating with staff for deliveries and events.