Leasing & Occupancy Growth Manager

Lancaster Campus; Harrisonburg (VA); On-site; USD 36,000 - 60,000; Full time

Job summary

Lancaster Campus is seeking an enthusiastic Leasing Manager to drive on-site leasing and marketing efforts, ensuring high occupancy and strong resident satisfaction. You will lead tours, respond to inquiries, and implement effective renewal strategies at our campus property.

The role emphasizes relationship building, accurate record keeping, and collaboration with the General Manager, with opportunities for professional growth in a dynamic student housing environment.

Qualifications

• Bachelor degree or equivalent combination of education and experience.
• Valid driver’s license and current automobile insurance.
• Computer skills and math ability.
• Accurate typing and record keeping.
• Proficient in Microsoft Word, Excel and Outlook.
• Knowledge of Entrata is preferred.
• Ability to follow through with all necessary paperwork and ensure deadlines are met.
• Excellent customer service skills.
• Ability to communicate effectively and professionally in a fast-paced environment.

Responsibilities

• Market and lease units to maximize occupancy.
• Serve as first contact for leasing inquiries; schedule sales appointments, convert prospects, and lead tours.
• Develop and implement proactive marketing initiatives and renewal programs.
• Maintain maximum occupancy at optimal rates for financial stability.
• Complete and review market surveys to stay informed on local markets.
• Walk models to ensure readiness for presentation.
• Record all traffic and activity daily.
• Follow guest card and follow-up programs promptly and consistently.
• Notify prospects of application status within 24 hours.
• Receive and record resident service requests with full details.
• Follow up by phone on completed work orders weekly.
• Assist with hiring and training new leasing personnel.
• Answer telephones as needed.
• Perform administrative tasks such as filing and typing.

Skills

Customer service

Effective communication

Adaptability to fast-paced environment

Typing accuracy

Record keeping

Attention to deadlines

Phone etiquette

Education

Bachelor degree or equivalent

Tools

Microsoft Word

Excel

Outlook

Entrata

Job description

Lancaster Campus is seeking an enthusiastic Leasing Manager to drive on-site leasing and marketing efforts, ensuring high occupancy and strong resident satisfaction. You will lead tours, respond to inquiries, and implement effective renewal strategies at our campus property.

The role emphasizes relationship building, accurate record keeping, and collaboration with the General Manager, with opportunities for professional growth in a dynamic student housing environment.