Leasing Manager: Lead Growth in Multifamily Communities

STYL Residential; Pleasanton (CA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Training and development

Employee benefits

401k matching

Transit stipend

Medical

Parking

Parental leave

PTO & holidays

Housing discounts

Career advancement

Job summary

STYL Residential in Pleasanton, CA is seeking a Leasing Manager to apply outstanding customer service and sales skills at our community.

The Leasing Manager oversees marketing, leasing, pre-leasing of apartments, and coordinates with the leasing team through all stages of the process, with ongoing training and a focus on occupancy and resident satisfaction. A strong candidate will have multi-family management experience and proficiency in MS Office and leasing software.

Qualifications

• At least 2 Years direct experience in multi-family property management.
• Proficient in Microsoft Office products (Excel, Outlook, Word Etc.)
• Knock and One Site experience preferred
• Demonstrate diligence, patience, diplomacy, follow-through, tact, fairness, integrity, and common sense. Must be motivational and goal driven.
• Excellent written and verbal communication skills.
• Ability to handle multiple tasks and multiple priorities simultaneously

Responsibilities

• Oversee sales process and provide exceptional tour experience for prospective residents
• Proactively follow up with all current and prospective renters utilizing and maintaining a Customer Relationship Management database.
• Build and maintain relationships with prospects and current residents to ensure retention and satisfaction
• Utilize customer service skills to professionally resolve issues
• Direct the daily work performance of the leasing team and conduct weekly performance evaluations.
• Provide ongoing training to the leasing team.
• Involvement in interview and hiring process in accordance with STYL policy under the direction of the Director of Sales.
• Establish and coordinate scheduling for leasing staff and manage coverage.
• Maintain daily traffic logs, phone logs and follow-up (DAR).
• Have complete knowledge of the apartment community and competition in the area.
• Interact directly with prospective and current residents to achieve maximum occupancy and ensure resident retention and satisfaction.
• Provide daily motivation and oversee sales goals for the leasing team and a method for accountability of leasing activity.
• Coordinate community outreach marketing and develop a network of local business relationships.
• Inspect make ready standards and tour path and promptly inform maintenance staff of any issues when unable to resolve on own.
• Review daily pricing in Yieldstar with Property Manager and make recommendations to achieve overall property goals.
• Submit weekly reporting and weekend update reporting.
• Track traffic, appointments, and leases daily in Knock.
• Audit websites, ILS sites, and other cyber sources weekly.
• Review stale units daily and develop sales plan to lease them.
• Assist Property Manager with monthly financial review process and other investor deliverables
• Act as Property Manager in the Manager’s absence to resolve resident issues and support the Leasing and Maintenance teams.
• Accept and process rent payments, security deposits and other applicable fees
• Perform other job duties as required

Skills

Customer service

Sales skills

Leadership

Communication

Tools

Microsoft Office

Knock

OneSite

Job description

STYL Residential in Pleasanton, CA is seeking a Leasing Manager to apply outstanding customer service and sales skills at our community.

The Leasing Manager oversees marketing, leasing, pre-leasing of apartments, and coordinates with the leasing team through all stages of the process, with ongoing training and a focus on occupancy and resident satisfaction. A strong candidate will have multi-family management experience and proficiency in MS Office and leasing software.