Leasing Consultant & Resident Experience Advocate

Elmington Property Management; Warner Robins (GA); On-site; USD 17,000 - 25,000; Full time

Job summary

Bedrock Property Management is seeking a Leasing Consultant to support daily operations, drive leasing and financial performance, and deliver exceptional resident service. You will engage prospects, conduct tours, and coordinate with vendors to ensure the community runs smoothly.

The role emphasizes customer care, adherence to fair housing standards, and ongoing professional growth within a collaborative team. On-site work with a values-driven culture encourages proactive problem solving.

Qualifications

• Effectively manage the community's reputation via social media, direct communication, and marketing.
• Be the primary communicator to prospects, residents, vendors, and your market.
• Constantly learn and search for ways to improve traffic, leasing, and total income.
• Work with passion and take pride in what you do.
• Be an effective listener who offers helpful solutions.
• Possess great energy, enjoy challenges, and constantly set and reach new goals.
• Work alongside the Community Director in achievement of property goals.

Responsibilities

• Provides exemplary customer service to all residents proactively solving issues, and creating a warm and welcoming environment for all.
• Abides by federal fair housing standards and all other applicable laws.
• Develops their professional skills, seeking continual growth and learning from mistakes.
• Embodies company policies and procedures in all interactions.
• Presents a professional image and effectively represents the company to residents, vendors, and owners alike.
• Operates computers and other technological devices on site.
• Represents the community on the phone and in written communication.
• Greets residents, cleans and maintains a neat office, and serves as a point of contact.
• Completes prospective resident tours, showcasing the property with pride.
• Resolves issues in a timely manner with a focus on customer service.
• Responds to issues outside of normal work schedule when required to ensure the safety and satisfaction of residents.
• Drives property performance by participating in resident events, marketing the property, and focusing on resident retention.
• Performs all other duties, as assigned.

Skills

Social media management

Prospect communication

Leasing optimization

Customer service

Active listening

High energy

Team collaboration

Job description

Bedrock Property Management is seeking a Leasing Consultant to support daily operations, drive leasing and financial performance, and deliver exceptional resident service. You will engage prospects, conduct tours, and coordinate with vendors to ensure the community runs smoothly.

The role emphasizes customer care, adherence to fair housing standards, and ongoing professional growth within a collaborative team. On-site work with a values-driven culture encourages proactive problem solving.