Leasing Consultant

Keeley Properties; St. Louis (MO); On-site; USD 27,552 - 30,307; Full time

Job summary

Keeley Properties in St. Louis, MO is seeking an outgoing Leasing Consultant to join our team and help residents find the perfect home.

You will manage leads, conduct tours, process applications, coordinate move-ins, and support marketing efforts while delivering exceptional customer service.

Qualifications

• Minimum of 2 years in relevant customer service.
• Associate’s or bachelor’s degree preferred.
• Leasing, marketing, and resident relations of luxury multifamily community.
• Executive-level customer service and sales through all interactions with a customer.
• Willingness to obtain Fair Housing Certification prior to interacting with prospective residents.

Responsibilities

• Manage all incoming leads via phone, online, email, and in-person visits.
• Qualify renter criteria by asking pertinent questions and record conversations on reports.
• Schedule property tours and greet prospective residents; maintain a high closing ratio.
• Explain features and benefits of the community and apartments to customers.
• Assist with applications and secure deposits per procedures and Fair Housing.
• Complete unit inspections and communicate maintenance needs.
• Support marketing and neighborhood outreach to generate leads.
• Gather market data and report on competition; visit competitor properties.
• Orient new residents with move-in information and community policies.
• Respond to resident issues with professionalism and provide solutions.
• Assist with renewals, promotions, and events as directed.

Skills

Customer service

Sales

Hospitality

Communication

Education

Associate’s degree

Bachelor’s degree

Job description

At Keeley Companies, we believe in empowering our people and fulfilling career aspirations. Keeley is a career destination with countless opportunities for advancement, and a world-class family culture that is centered around creating the best possible environment for our people to thrive.

Keeley Properties is looking for an outgoing and dynamic individual to join our team as aLeasing Consultant in St. Louis, MO.

Primary Responsibilities:

• Manage all incoming leads via phone, online, email, and in-person visits.
• Qualify renter criteria by asking pertinent questions, record conversations/visits on appropriate reports, and perform follow-up correspondence.
• Schedule property tours, greet prospective residents, communicate regularly to understand and assist with housing needs, and maintain a closing ratio of 50% or higher.
• Demonstrate and apply product knowledge to customer’s needs by communicating the features and benefits of community and apartment.
• Assist prospective resident with application process, following up on status regularly, and secure deposit in accordance with company procedures and Fair Housing requirements.
• Complete unit inspections to ensure market ready and/or move-in ready; communicate related maintenance service needs.
• Participate in marketing and neighborhood outreach activities to generate leads.
• Gather and report on market competition; shop competitive properties.
• Orient new residents to community (send move-in information, ready welcome gift, arrange for keys and access to package system, review community policies and procedures, remind of building features and amenities, etc.).
• Respond to resident issues with professionalism and offer creative solutions; communicate with and involve manager as appropriate.
• Assist with resident renewals, promotions, and events as directed.

Minimum Qualifications:

• Minimum of 2 years in relevant customer service preferred.
• Associate’s or bachelor’s degree preferred.
• High school diploma or GED required.
• Leasing, marketing, and resident relations of luxury multifamily apartment community.
• Executive-level customer service and sales through all interactions with a customer.
• Hospitality as first point of contact for both residents and guests.
• Open communication with property management and maintenance teams.
• Willingness to obtain Fair Housing Certification prior to interacting with prospective residents.

Pay: $20-22/hr with commission bonus potential.

All Keeley Brands (Keeley Construction Group, Keeley Properties, Keeley Restoration, Keeley Companies) do not accept unsolicited resumes from search firms, headhunters, or agencies. Any resume submitted to any employee of a Keeley company without a prior written search agreement will be considered unsolicited and the property of any Keeley Company. Please, no phone calls or emails.

All Keeley companies are proud to be an equal opportunity employer regardless of race, color, gender, age, sexual orientation, gender identity, gender expression, religious beliefs, marital status, genetic information, national origin, disability, protected veteran status, or any other basis protected by federal, state, or local law.

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website atwww.dol.gov/ofccp .