Leasing Consultant

Keeley Companies; St. Louis (MO); On-site; USD 28,000 - 30,000; Full time

Job summary

We offer a competitive hourly pay with commission and a welcoming, growth-focused culture.

Qualifications

• Minimum of 2 years in relevant customer service.
• Experience in leasing, marketing, and resident relations for luxury multifamily communities.
• Executive-level customer service and sales across all customer interactions.
• Hospitality as first point of contact for residents and guests.
• Willingness to obtain Fair Housing Certification prior to interacting with prospective residents.

Responsibilities

• Manage all incoming leads via phone, online, email, and in-person visits.
• Qualify renter criteria by asking pertinent questions, record conversations/visits on reports, and follow up.
• Schedule property tours and greet prospective residents; maintain a 50%+ closing ratio.
• Demonstrate and apply product knowledge to customer needs by communicating features and benefits.
• Assist prospective resident with application process and deposit in accordance with procedures and Fair Housing.
• Complete unit inspections to ensure market or move-in readiness; report maintenance needs.
• Participate in marketing and neighborhood outreach to generate leads.
• Gather and report on market competition; shop competitive properties.
• Orient new residents to community; provide move-in information and access to amenities.
• Respond to resident issues with professionalism; involve manager as needed.
• Assist with resident renewals, promotions, and events.

Skills

Customer service

Sales

Communication

Hospitality

Lead qualification

Teamwork

Education

High school diploma or GED

Associate's or Bachelor's degree preferred

Job description

At Keeley Companies, we believe in empowering our people and fulfilling career aspirations. Keeley is a career destination with countless opportunities for advancement, and a world-class family culture that is centered around creating the best possible environment for our people to thrive.

Keeley Properties is looking for an outgoing and dynamic individual to join our team as a Leasing Consultant in St. Louis, MO.

Primary Responsibilities

• Manage all incoming leads via phone, online, email, and in-person visits.
• Qualify renter criteria by asking pertinent questions, record conversations/visits on appropriate reports, and perform follow-up correspondence.
• Schedule property tours, greet prospective residents, communicate regularly to understand and assist with housing needs, and maintain a closing ratio of 50% or higher.
• Demonstrate and apply product knowledge to customer's needs by communicating the features and benefits of community and apartment.
• Assist prospective resident with application process, following up on status regularly, and secure deposit in accordance with company procedures and Fair Housing requirements.
• Complete unit inspections to ensure market ready and/or move-in ready; communicate related maintenance service needs.
• Participate in marketing and neighborhood outreach activities to generate leads.
• Gather and report on market competition; shop competitive properties.
• Orient new residents to community (send move-in information, ready welcome gift, arrange for keys and access to package system, review community policies and procedures, remind of building features and amenities, etc.).
• Respond to resident issues with professionalism and offer creative solutions; communicate with and involve manager as appropriate.
• Assist with resident renewals, promotions, and events as directed.

Minimum Qualifications

• Minimum of 2 years in relevant customer service preferred.
• Associate's or bachelor's degree preferred.
• High school diploma or GED required.
• Leasing, marketing, and resident relations of luxury multifamily apartment community.
• Executive-level customer service and sales through all interactions with a customer.
• Hospitality as first point of contact for both residents and guests.
• Open communication with property management and maintenance teams.
• Willingness to obtain Fair Housing Certification prior to interacting with prospective residents.

Pay: $20-22/hr with commission bonus potential.

All Keeley companies are proud to be an equal opportunity employer regardless of race, color, gender, age, sexual orientation, gender identity, gender expression, religious beliefs, marital status, genetic information, national origin, disability, protected veteran status, or any other basis protected by federal, state, or local law.