Leasing Concierge: Elevate Resident Experience

idmcompanies; Portland (OR); On-site; USD 42,000 - 54,000; Full time

Job summary

IDM Companies in Portland seeks a Leasing Consultant to be the first point of contact for prospects and residents. You will drive tours, manage applications, and ensure a smooth move-in process within a high-occupancy property, delivering concierge-level service.

You will collaborate with the management team to market communities, answer questions, and maintain strong resident relations, while adhering to Fair Housing laws and company standards.

Qualifications

• 1-3 years relevant property management experience required.
• Excellent customer service skills with a strong attention to detail.
• Basic leasing knowledge - including Fair Housing Laws.
• Team player, willing to go the extra mile to provide concierge level customer service.
• Able to work in a fast-paced, self-directed entrepreneurial environment.
• Proficient with Microsoft Office Suite.
• Must be able to work weekends.

Responsibilities

• Assist manager in marketing efforts, to include outreach, preferred employer programs, networking and social media campaigns.
• Generate interest in the community by touring the property with prospects as you answer questions about the numerous amenities, local community and beautiful grounds.
• Gain familiarity with the IDM family of communities, floor plans, and availability.
• Highlight the quality of the community and the lifestyle available at our apartment homes by focusing on amenities offered, property location, and area.
• Facilitate the prospect application process by collecting appropriate information, initiating background checks, compiling files, and maintaining appropriate prospect contact.
• Provide detailed move-in information to incoming residents.
• Deliver a consistently high level of service to residents to exceed their expectations, while maintaining resident retention.
• Be attentive to detail, planning and organizing skills to perform required office activities and coordinate paperwork.
• Assist with coordination of work orders, fulfillment of resident needs, and facilitate communication to the maintenance staff and/or management as necessary.

Skills

Property management experience

Customer service

Leasing knowledge

Team player

Detail-oriented

Microsoft Office Suite

Weekend availability

Tools

Microsoft Office Suite

Job description

IDM Companies in Portland seeks a Leasing Consultant to be the first point of contact for prospects and residents. You will drive tours, manage applications, and ensure a smooth move-in process within a high-occupancy property, delivering concierge-level service.

You will collaborate with the management team to market communities, answer questions, and maintain strong resident relations, while adhering to Fair Housing laws and company standards.